Key Account Manager - Digital Marketing

Job Title : Key Account Manager

Location : Bengaluru (On-site)

Experience Required : 2+ years

Company : Growth Hackers

About the Company

Growth Hackers is a Bengaluru-based performance marketing and AI-driven agency, partnering with funded startups and established enterprises to solve complex digital growth challenges. We specialize in performance marketing, content, SEO, and AI automation—backed by a strong focus on delivering measurable results. At our core, we believe in combining strategic thinking, data, and creativity to help our clients scale effectively.

Position Overview

We are seeking an experienced and strategic Key Account Manager to serve as the primary relationship owner for a portfolio of high-value clients. In this role, you will be responsible for client satisfaction, retention, and growth—ensuring that business goals are met through well-executed digital marketing strategies. You will act as the central liaison between clients and internal teams, guiding strategy, performance, and delivery across channels.

This is a full-time, on-site role based in Bengaluru.

Key Responsibilities

• Build, manage, and strengthen long-term relationships with key clients, understanding their business objectives and marketing challenges
• Serve as the strategic point of contact for all client interactions, ensuring consistent communication and service excellence
• Lead strategic planning sessions, performance reviews, and quarterly business meetings with key stakeholders
• Collaborate with internal teams (Media Buying, SEO, Content, Creative, and Tech) to create and deliver tailored digital marketing strategies
• Oversee the execution and delivery of multi-channel campaigns across paid media, SEO, content, branding, and more
• Proactively identify opportunities to upsell or cross-sell agency services aligned with client goals
• Address client concerns, resolve escalations, and implement process improvements to enhance client satisfaction and retention
• Monitor account performance and campaign KPIs, ensuring client objectives are met or exceeded
• Provide regular performance reports, strategic insights, and recommendations to clients
• Support and mentor Account Managers handling sub-accounts or assisting within key accounts, when applicable

Qualifications & Skills

Preferred Attributes

What We Offer