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IT Operations Manager
JobYatriHyderabad30+ days ago
Job descriptionOwn major incident management, including escalation paths, communications, and postmortems Track SLAs and KPIs for support responsiveness and system reliability Ensure compliance with organizational policies and regulatory standards (e.g., HIPPA, PCI) Work with InfoSec to support audits, certifications, and risk mitigation plans Manage external vendors, contract and renewals for hardware, software, and infrastructure services Drive automation of manual processes (e.g., patching, provisioning, monitoring) Manage IT operations budgets, procurement, and cost optimization strategies Oversee IT asset lifecycle : procurement, deployment, maintenance, and decommissioning Maintain accurate records for licenses, warranties, and support contracts Partner with engineering, security, compliance, and product teams to ensure infrastructure supports business needs Support onboarding and offboarding processes with HR and other teams 8+ years of experience in IT operations or infrastructure roles, including 2+ years in a managerial or lead capacity Proven experience managing hybrid or cloud-native environments Strong understanding of networking, system administration (Windows / Linux), endpoint management, and cloud tools Hands-on experience with ITSM platforms (e.g., Jira Service Desk) Familiarity with compliance standards such as HIPAA, PCI-DSS Experience with security tools, patch management, monitoring tools, and automation frameworks Excellent problem-solving skills and the ability to lead incident response under pressure Strong communication and stakeholder management skills Experience working with global or distributed teams is a plus.
What You Will Do :
Infrastructure and System Operations :
- Oversee the day-to-day operation of IT systems, servers, cloud infrastructure, networks, databases, and endpoints
- Monitor system performance, capacity, and usage to proactively identify issues and bottlenecks
Service Delivery & Incident Management :
Security & Compliance :
Vendor Management :
Process Improvement & Automation :
Budgeting and Asset Management :
Strategic Input & Cross-Team Collaboration :
What You Will Bring :
(ref : hirist.tech)
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Operation Manager • Hyderabad
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