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IT Operations Manager

IT Operations Manager

ConfidentialHyderabad / Secunderabad, Telangana
30+ days ago
Job description

Job description

  • Assume responsibility for assigned IT Operation services and activities specific to a site (or sites) including implementing and administering
  • Administer and provide ongoing technical support locally on site of information technology hardware (desktop / laptop / Chromebox) and software
  • Maintain staff by recruiting, selecting, orienting, and training employees
  • Conduct 1 : 1 discussions with IT Generalists to develop personal growth opportunities and provide coaching sessions to discuss set of expectations
  • Maintain a safe and secure work environment
  • Complete projects by coordinating resources and timetables with different IT stakeholders and non-IT departments
  • Perform hardware troubleshooting which included repairs, upgrades and configuration of desktops / laptops
  • Take ownership of technical issues, working with different stakeholders to resolve technical concerns as necessary
  • Monitor, report and document system and performance issues
  • Work collaboratively with different clients, team members and other stakeholders across the company to achieve desired results
  • Adhere to company policies, core values and procedures
  • Work on shifting schedules and available to work in a 24 / 7 operations environment
  • Interpret and validate technical issues, test solutions, follow-up and escalate when necessary
  • Solve complex problems in a technical service-oriented environment
  • Comprehend, capture and interpret basic information and work within a team in a fast-paced call center environment

As IT Operations Manager, You Have

  • Post-secondary or completion of post-secondary schooling preferred
  • Minimum 2 years IT experience
  • Minimum 1 year management / project management experience
  • Experience managing base image and software packaging deployments
  • Working knowledge with MS Windows, IOS / OSX, Android, system environments
  • Experience in Microsoft desktop and server platforms and their related software management applications
  • Detail-oriented team player with creative problem-solving and project management skills
  • Ability to implement change and innovation
  • Expertise on installation, diagnostics, repair, maintaining and upgrading all hardware and equipment (including but not limited to desktops, laptops, printers) to ensure optimal workstation performance
  • Strong interpersonal and organizational skills, must be customer oriented
  • Must be tech savvy and updated on the latest technology available on the market (Tablets, Game Console, LED TV s, etc.)

    • Skills Required

    It Operations, Project Management, Technical Support

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    Operation Manager • Hyderabad / Secunderabad, Telangana