Head of Operations & Delivery | Early-stage Fintech Portfolio Company

One of our early-stage Fintech portfolio companies is growing rapidly, and they are looking for a

Head of Operations & Delivery

to build, scale, and lead a robust, high-performance service delivery function from the ground up.

Responsibilities

Design and execute the blueprint for a cost-effective, high-performance delivery function

Development of a scalable hub-and-spoke operational model across India

Build and manage a low-cost, high-performance delivery team that can scale rapidly

Take full ownership of defining the appropriate business model and operating procedures

Lead the growth of the team, managing and mentoring a 150+ member operations team across 15+ cities by the end of the next financial year

Champion a tech and data-led approach to operations, leveraging AI and automation

Establish strict controls and audit mechanisms to ensure process integrity and service quality

Act as the local face of the company, building and managing critical working relationships with banking and financial partners at the local and regional levels

Qualifications & Experience

8+ years of experience in Operations Management, Service Delivery, or Field Operations

Prior experience doing this in a Fintech environment would be a huge advantage

Proven track record of building and managing scaled operations teams across multiple cities

Deep expertise in process design and optimization

Demonstrated ability to be results-driven and aggressive in achieving targets

Exceptional leadership and communication skills,

Must be comfortable taking ownership of P&L and efficiency KPIs for the entire delivery function

Please apply to this role directly on LinkedIn. This is the only way to be considered for this role. Please do not DM any of our stakeholders about this position.