Head of Business Operations

Role Summary

Last Journey, an initiative by Ferns N Petals, is a pioneering end-to-end funeral management and bereavement assistance service, committed to delivering dignified, compassionate, and organized last rites solutions.

The Head of Business will serve as the strategic and operational leader for Last Journey — driving business growth, operational excellence, and service innovation. This role demands a balance of empathy, business acumen, and executional agility. The incumbent will be responsible for P&L management, brand development, expansion strategy, partnerships, and team leadership across regions.

Key Responsibilities

1. Business Strategy & Growth

• Develop and execute the short- and long-term business strategy for Last Journey aligned with FNP Group's larger vision.
• Identify growth opportunities through new service verticals, city expansions, and collaborations with hospitals, NGOs, and spiritual organizations.
• Drive profitability, operational efficiency, and scalability of the business.

2. Operations & Service Excellence

3. Financial & P&L Management

4. People Leadership

5. Partnerships & Alliances

6. Brand & Customer Experience

Required Technical Skills

Soft Skills

Qualifications & Experience

Why Join Us

At Last Journey, you'll lead a purpose-driven business that blends compassion with innovation. Backed by FNP Group's legacy of trust and service excellence, you'll help redefine how India experiences and manages end-of-life services — with dignity, care, and professionalism.

Skills Required

Service Operations, Vendor Management, Budgeting, Mis, Strategic Planning, Reporting Tools, Crm Systems