This job offer is not available in your country.
Head of Operations - PPI
Pay10 IndiaNew Delhi, Delhi, India3 days ago
Job descriptionEnsure seamless authorization, clearing, and settlement of prepaid transactions. Monitor and resolve transaction failures, chargebacks, refunds, and disputes. Daily reconciliation between internal ledger, banks, networks, and issuer systems. Drive operational excellence to support growth in GMV across wallet issuance, load, and usage. Monitor daily and monthly GMV trends, identify operational bottlenecks, and implement corrective measures. Collaborate with product, business, and partnerships teams to ensure seamless customer journeys that directly contribute to higher GMV. Ensure cost efficiency and optimized operations to balance GMV growth with profitability. Ensure smooth and compliant onboarding of customers with appropriate KYC tiers (min KYC vs full KYC). Implement and monitor automated eKYC / cKYC / vKYC processes. Interface with customer support and risk teams for onboarding escalations or fraud cases. Implement systems to monitor suspicious transactions or account behavior. Collaborate with fraud analytics and risk teams to proactively mitigate operational risks. Drive investigations and response mechanisms for fraud or AML flags. Ensure smooth customer journey from onboarding to usage and support. Build SOPs for transaction issues, wallet funding failures, and expired card redemptions. Reduce friction in the customer lifecycle through process improvements. Define and monitor KPIs : uptime, transaction success rate, reconciliation accuracy, TAT for disputes, etc. Report metrics to senior leadership and regulators as required. Use data to drive continuous improvement and scalability. Develop disaster recovery and business continuity plans for key systems. Plan and implement operational scalability for growth in transaction volume or user base. Ensure 24x7 operations coverage if needed (especially in consumer-facing PPIs). Build and manage teams in charge of operations, customer support, KYC, dispute resolution, etc. Drive performance management, training, and cross-team collaboration. 15+ years of total experience, with at least 8-10 in payments or fintech industry, 5+ years in a leadership or senior operational role. MBA or equivalent with specialization in Operations, Finance or Technology Management is highly valued. Deep understanding of PPI regulations and guidelines. Strong background in payment processing, banking systems, and fintech operations. Leadership and stakeholder management. Regulatory reporting and audit handling.
Key Roles and Responsibilities of the Head of Operations – PPI
1. Prepaid Product Operations
- Oversee end-to-end lifecycle of prepaid instruments (issuance, usage, expiry, recharge).
- Manage operational workflows for open-loop, semi-closed, and closed-loop payment instruments.
- Coordinate with product teams to implement new features of PPI products.
2. Transaction Processing & Reconciliation
3. Business & GMV Management
5. KYC and Customer Onboarding Oversight
6. Fraud and Risk Management
7. Customer Experience Support
8. Operational Reporting & Analytics
9. Business Continuity and Scalability
10. Team Leadership
Core Skills and Competencies :
Create a job alert for this search
Head Of • New Delhi, Delhi, India
Related jobs
Designation : Regional Operations Head - North.Location : Noida, Uttar Pradesh.Industry : Facilities Management.Ability to lead Large business portfolio of existing clients as per the budgets.Establis...Show moreLast updated: 30+ days ago
- Promoted
Head of Operations - PPI
Pay10 IndiaNew Delhi, Delhi, India Key Roles and Responsibilities of the Head of Operations – PPI.Oversee end-to-end lifecycle of prepaid instruments (issuance, usage, expiry, recharge).
Manage operational workflows for open-loop, se...Show moreLast updated: 3 days ago
- Promoted
Head of Operations
MKUDelhi, India Plan, schedule, and coordinate production activities to meet production targets and deadlines.Monitor and supervise production lines to ensure smooth operations and efficient use of resources.Colla...Show moreLast updated: 9 days ago
- Promoted
Head of Service Operations
SRINIVASA SALES & SERVICE PRIVATE LIMITEDDelhi, India Qualification : Qualification : Diploma / B.Tech – Mechanical / Electrical / Automobile Experience : > .Construction Equipment.
Heavy Engines, Generators etc.Job Summary : Accountable for working cross...Show moreLast updated: 3 days ago
- Promoted
IT Plant Head
Maxis Clinical SciencesMeerut, IN Plant IT Head (Leading Pharma MNC).Formulations & API Manufacturing Plant.This Job Role will be a part of Plant IT and Responsible for Heading the overall IT Infra, Applications & Systems for the P...Show moreLast updated: 30+ days ago
- Promoted
AiSens - Head - Operations
Aisensy Communications Private LimitedGurgaon, India About AiSensy AiSensy is a WhatsApp-based Marketing & Engagement platform empowering 100,000+ businesses, including leading brands like Adani, Delhi Transport Co...Show moreLast updated: 30+ days ago
- Promoted
Head of Application Demand & Operations
ConfidentialGurgaon / Gurugram Operational Day to Day Management including ensuring consistent and effective execution of Incident, Problem and Change Management processes.
First escalation point for Service Management and coordi...Show moreLast updated: 30+ days ago
Regional Operations Lead - North
AKMV Consultants Pvt LtdNoida, UP, inQuick Apply
- Promoted
- New!
Head of Total Rewards || Leading logistics Company || Upto 44 LPA
TalentiserDelhi, Delhi, India We are hiring for the role of Head of Total Rewards / Manager – Total Rewards with one of Oman’s leading logistics and maritime companies.
Location : Remote opportunityAbout the Role : We are seeking ...Show moreLast updated: 11 hours ago
- Promoted
Director of Operations
CCS Global TechMeerut, IN We’re Hiring : Senior Manager / Director of Operations.Remote (Working EST hours : 6 : 30 PM – 3 : 30 AM IST).Are you a strategic business operations leader ready to drive excellence in IT Services & Sta...Show moreLast updated: 3 days ago
- Promoted
Head - Operations & Process Excellence
InvoicemartDelhi, India Invoicemart is a leading, fast growing fintech organization and India’s largest player in online receivables discounting business.
It is the brand name under which A.TREDS Limited facilitates the sh...Show moreLast updated: 9 days ago
- Promoted
Head of Operations
ConfidentialGurgaon / Gurugram We are looking for a dynamic and experienced .This role is key to ensuring smooth store functioning, operational excellence, and exceptional customer experience across all locations.The Head of Ope...Show moreLast updated: 28 days ago
- Promoted
Head Regional Operations
SodexoDelhi, India Sodexo promotes an inclusive and diverse workplace and encourages applications from individuals of all backgrounds.At Sodexo, we offer 100+ service solutions across diverse sectors—corporates, heal...Show moreLast updated: 9 days ago
- Promoted
Head of Business Operations
Last JourneyNew Delhi, Delhi, India Last Journey, an initiative by Ferns N Petals, is a pioneering end-to-end funeral management and bereavement assistance service, committed to delivering dignified, compassionate, and organized last...Show moreLast updated: 1 day ago
- Promoted
- New!
Head of Operations
IngenicoNoida, Uttar Pradesh, India Head of Managed Services and Operations APAC.Ingenico is the global leader in payment acceptance and services.We support our customers, and their customers to do more with payments.From the bustlin...Show moreLast updated: 15 hours ago
- Promoted
Head of Operations
Sosuv ConsultingDelhi, India We are seeking an experienced and strategic Head of Operations to oversee delivery, operations, hiring, people management and client engagement in our technology business within the capital markets...Show moreLast updated: 9 days ago
- Promoted
Head of Revenue Operations
goSTOPSDelhi, India We're India's fastest-growing hostel chain, scaling from 30 to 100+ properties across the country.We've built hostels that travelers actually love.
Youth travel in India is exploding, and we're posi...Show moreLast updated: 3 days ago
- Promoted
VVDN Technologies - Head - SAP Operations
VVDN Technologies Private LimitedGurugram, India Head of SAP (Operations) - Own the SAP roadmap and strategy for the organization.Ensure SAP aligns with business objectives across finance, supply c...Show moreLast updated: 12 days ago
- Promoted
- New!
Head of Operations & Delivery | Early-stage Fintech Portfolio Company
Peak XV PartnersGreater Delhi Area, India One of our early-stage Fintech portfolio companies is growing rapidly, and they are looking for a.Design and execute the blueprint for a cost-effective, high-performance delivery function.Developme...Show moreLast updated: 6 hours ago
- Promoted
- New!
Head Program Management Office
Infinite Computer SolutionsNoida, Uttar Pradesh, India The Head of PMO will reinvent the traditional Project Management Office into a Strategic Enablement Engine — one that governs through foresight, not hindsight.
This leader will bring balance : the di...Show moreLast updated: 15 hours ago
- Promoted
Masters Union - Operations Head - Campus Events & Administration
Masters'unionGurgaon, India About Masters' Union : Masters' Union is a new- age business school that brings together industry leaders, practitioners, and professionals to teac...Show moreLast updated: 12 days ago