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Opkey - Head - Delivery - SaaS Product Implementations

Opkey - Head - Delivery - SaaS Product Implementations

OpkeyNoida, India
13 days ago
Job description

Who We Are :

  • At Opkey, we empower enterprises to unlock the full potential of their ERP investments with cutting-edge, agentic AI-powered automation.
  • Our intelligent platform delivers continuous assurance across the entire ERP lifecycle; from initial deployment to day-to-day operations and long-term digital transformation.
  • By eliminating manual errors, accelerating testing cycles, and ensuring seamless adoption of critical updates, Opkey helps organizations modernize with confidence and agility.
  • Trusted by 250+ global enterprises, we reduce risk, drive efficiency, cut costs, and fast-track innovation; so businesses can focus on what they do best : growing and evolving in a dynamic digital world.
  • We're Looking for a Delivery Leader.

A Change Agent :

A Builder of Repeatable, Scalable Success : .

  • Opkey is seeking a Head of Delivery to lead the onboarding, implementation, and post-sales delivery of our SaaS product suite, including Testing Agent, Config Agent, Training Agent, and Support Agent.
  • This role is built for a product-first delivery leader; someone who brings discipline, velocity, and structure to every customer implementation, without losing sight of impact and experience.
  • This isn't a traditional services role.
  • You won't be building custom solutions you'll be scaling a repeatable delivery engine that drives efficiency, improves time-to-value, and feeds insights directly into our product roadmap.
  • You understand that every successful onboarding strengthens our customer base, accelerates renewals, and creates champions.
  • You thrive in complexity; navigating multi-app ecosystems, automation workflows, and enterprise environments with precision.
  • You're energized by driving down effort, building templates, and turning project insights into product improvements.
  • You know what good looks like and you build teams and systems that deliver it.

    • The Role :

  • As Head of Delivery, you will own the end-to-end post-sales delivery lifecycle for Opkey's SaaS products.
  • You'll lead a high-impact team of Project Managers, Automation Engineers, and Functional Consultants, while working cross-functionally with Product, Sales, and Customer Success to ensure every implementation is efficient, predictable, and outcome-driven.

    • What You'll Do :

  • End-to-End Delivery Leadership.
  • Own first-time implementation, onboarding, patch management, and post-go-live execution.
  • Ensure delivery is predictable, repeatable, and aligned to key outcomes (time-to-value, adoption, ROI).
  • Manage patch cycles, quarterly updates, and adoption accelerators.
  • Sales & Pre-Sales Collaboration.
  • Partner with Sales and CSMs to scope delivery plans and estimate timelines during pre-sales.
  • Translate complex customer ecosystems (integrations, legacy tests, multiple apps) into clear delivery plans.
  • Process Optimization & Delivery Innovation.
  • Build a culture of continuous improvement-each implementation should be smarter than the last.
  • Champion automation, scripting, reusable templates, and delivery accelerators to reduce manual effort.
  • Define and monitor OKRs for project velocity, quality, and cost-efficiency.
  • Product Feedback Loop.
  • Capture delivery blockers and translate them into actionable feedback for Product.
  • Collaborate with Product to prioritize features that reduce onboarding time and increase reusability.
  • Team Leadership & Cross-Functional Alignment.
  • Lead and scale a high-performing team of PMs, AEs, and Functional Consultants.
  • Build a product-first delivery culture that is aligned with CS, Product, and Support.
  • Drive clarity and consistency across regions and customer types.
  • What You Can Expect To Do During The Day.
  • Review onboarding timelines and resource allocations for active implementations.
  • Join a pre-sales call to validate technical feasibility and share estimated delivery plans.
  • Brainstorm with Product on how to eliminate repeat blockers through feature improvements.
  • Work with your team to reduce effort hours on current deployments.
  • Review implementation OKRs, templates, and project hygiene with Delivery Leads.
  • Participate in a customer debrief to capture lessons learned and surface value metrics.
  • Align with Sales and CSMs on readiness for handoff and renewal / expansion opportunities.
  • Coach a Project Manager on stakeholder escalation or cross-team coordination.
  • Share data with Product and CS on delivery performance and time-to-value gains.

    • What We're Looking For :

  • 12+ years of experience in SaaS product delivery, implementation, or onboarding.
  • Experience leading implementations for ERP / SaaS platforms (Workday, Oracle, SAP, Coupa, etc.
  • Strong understanding of test automation, integrations, scripting, and enterprise environments.
  • A product-first mindset-delivery should inform roadmap and scale through reuse.
  • Proven track record of reducing delivery timelines and increasing adoption.
  • Strong cross-functional collaboration with Sales, CSMs, Support, and Product teams.
  • Exceptional program management, communication, and leadership skills.
  • Experience mentoring and scaling global teams with clear KPIs and accountability.

    • Success Metrics :

  • Time-to-Value : Reduce average onboarding time by 25-30% year over year.
  • Productivity : Demonstrated efficiency gains in hours / effort per project.
  • Adoption : - 90% usage and value delivery by go-live; clean handoffs to CS.
  • Feedback Loop : Clear delivery-driven influence on Product roadmap.
  • Renewals & Upsells : Delivery excellence as a driver of NRR and long-term success.
  • Skills : management,customer escalation management,manage complex projects,implementation experience,sales,implementation methodology,onboarding,saas.

    • (ref : iimjobs.com)

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