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Roadcast - Head - Operations

Roadcast - Head - Operations

RoadcastDelhi, India
17 hours ago
Job description
  • Lead customer support team, improve service processes, and ensure clients get quick, effective Lead and mentor the customer support team.
  • Build and improve support processes for faster issue resolution.
  • Handle client escalations and ensure customer satisfaction.
  • Track and improve performance metrics like response time and CSAT.
  • Work with product and operations teams to resolve recurring issues.
  • Train team members on product knowledge and customer (MBA preferred).
  • 6+ years , with at least 3 years in a leadership role.
  • Strong communication, leadership, and problem-solving skills.
  • Experience with CRM / ticketing tools like Freshdesk, Zendesk, or HubSpot.
  • Industry experience in logistics, SaaS, or mobility is a plus

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    Operation • Delhi, India

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