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Head of Operations & Delivery | Early-stage Fintech Portfolio Company
Peak XV PartnersGreater Delhi Area, India2 days ago
Job description8+ years of experience in Operations Management, Service Delivery, or Field Operations Prior experience doing this in a Fintech environment would be a huge advantage Proven track record of building and managing scaled operations teams across multiple cities Deep expertise in process design and optimization Demonstrated ability to be results-driven and aggressive in achieving targets Exceptional leadership and communication skills, Must be comfortable taking ownership of P&L and efficiency KPIs for the entire delivery function
One of our early-stage Fintech portfolio companies is growing rapidly, and they are looking for a Head of Operations & Delivery to build, scale, and lead a robust, high-performance service delivery function from the ground up.
Responsibilities
- Design and execute the blueprint for a cost-effective, high-performance delivery function
- Development of a scalable hub-and-spoke operational model across India
- Build and manage a low-cost, high-performance delivery team that can scale rapidly
- Take full ownership of defining the appropriate business model and operating procedures
- Lead the growth of the team, managing and mentoring a 150+ member operations team across 15+ cities by the end of the next financial year
- Champion a tech and data-led approach to operations, leveraging AI and automation
- Establish strict controls and audit mechanisms to ensure process integrity and service quality
- Act as the local face of the company, building and managing critical working relationships with banking and financial partners at the local and regional levels
Qualifications & Experience
Please apply to this role directly on . This is the only way to be considered for this role. Please do not DM any of our stakeholders about this position.
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Head Delivery • Greater Delhi Area, India