Head of Operations - PPI
ConfidentialDelhi, India4 days ago
Job descriptionEnsure seamless authorization, clearing, and settlement of prepaid transactions. Monitor and resolve transaction failures, chargebacks, refunds, and disputes. Daily reconciliation between internal ledger, banks, networks, and issuer systems. Drive operational excellence to support growth in GMV across wallet issuance, load, and usage. Monitor daily and monthly GMV trends, identify operational bottlenecks, and implement corrective measures. Collaborate with product, business, and partnerships teams to ensure seamless customer journeys that directly contribute to higher GMV. Ensure cost efficiency and optimized operations to balance GMV growth with profitability. Ensure smooth and compliant onboarding of customers with appropriate KYC tiers (min KYC vs full KYC). Implement and monitor automated eKYC / cKYC / vKYC processes. Interface with customer support and risk teams for onboarding escalations or fraud cases. Implement systems to monitor suspicious transactions or account behavior. Collaborate with fraud analytics and risk teams to proactively mitigate operational risks. Drive investigations and response mechanisms for fraud or AML flags. Ensure smooth customer journey from onboarding to usage and support. Build SOPs for transaction issues, wallet funding failures, and expired card redemptions. Reduce friction in the customer lifecycle through process improvements. Define and monitor KPIs : uptime, transaction success rate, reconciliation accuracy, TAT for disputes, etc. Report metrics to senior leadership and regulators as required. Use data to drive continuous improvement and scalability. Develop disaster recovery and business continuity plans for key systems. Plan and implement operational scalability for growth in transaction volume or user base. Ensure 24x7 operations coverage if needed (especially in consumer-facing PPIs). Build and manage teams in charge of operations, customer support, KYC, dispute resolution, etc. Drive performance management, training, and cross-team collaboration. 15+ years of total experience, with at least 8-10 in payments or fintech industry, 5+ years in a leadership or senior operational role. MBA or equivalent with specialization in Operations, Finance or Technology Management is highly valued. Deep understanding of PPI regulations and guidelines. Strong background in payment processing, banking systems, and fintech operations. Leadership and stakeholder management. Regulatory reporting and audit handling.
Key Roles and Responsibilities of the Head of Operations – PPI
1. Prepaid Product Operations
- Oversee end-to-end lifecycle of prepaid instruments (issuance, usage, expiry, recharge).
- Manage operational workflows for open-loop, semi-closed, and closed-loop payment instruments.
- Coordinate with product teams to implement new features of PPI products.
2. Transaction Processing & Reconciliation
3. Business & GMV Management
5. KYC and Customer Onboarding Oversight
6. Fraud and Risk Management
7. Customer Experience Support
8. Operational Reporting & Analytics
9. Business Continuity and Scalability
10. Team Leadership
Core Skills and Competencies :
Skills Required
Payment Processing, banking systems, Regulatory Reporting
Create a job alert for this search
Head Of • Delhi, India
Related jobs
)
- Promoted
Head of Service Operations
SRINIVASA SALES & SERVICE PRIVATE LIMITEDDelhi, India Qualification : Qualification : Diploma / B.Tech – Mechanical / Electrical / Automobile Experience : > .Construction Equipment.
Heavy Engines, Generators etc.Job Summary : Accountable for working cross...Show moreLast updated: 22 days ago
- Promoted
India Operations Head
AKM GlobalDelhi, India India Operations Head – Business Expansion & Cross-Cultural Leadership Location : .Leading US-Based Accounting and Taxation Advisory Firm.
About Our Client : Our client is a leading US-based accounting...Show moreLast updated: 22 days ago
- Promoted
Head of Operations
LivspaceNoida, Republic Of India, IN As a General Manager - Operations, you will be responsible for leading a team of Operations Leads and ensuring customer delight.
You will coordinate with design and the production team to keep them ...Show moreLast updated: 1 day ago
- Promoted
IT Plant Head
Maxis Clinical SciencesMeerut, IN Plant IT Head (Leading Pharma MNC).Formulations & API Manufacturing Plant.This Job Role will be a part of Plant IT and Responsible for Heading the overall IT Infra, Applications & Systems for the P...Show moreLast updated: 30+ days ago
- Promoted
Head of Operations
HOTEL POLO TOWERS GROUPDelhi, India This position ensures that the properties within the portfolio are running smoothly, efficiently, and profitably while maintaining high standards of guest satisfaction.
Key Responsibilities : Operati...Show moreLast updated: 11 days ago
- Promoted
Head of Operations
ACG WorldDelhi, India Role Purpose ACG Sports is looking to hire Head of Operations to build and lead a best-in-class player and people experience across the league and HPC.
This role ensures our athletes and corporate s...Show moreLast updated: 11 days ago
- Promoted
Head of Business Operations - Marketing Agency Experience
Social SagaDelhi, India Social Saga is a modern, creative digital marketing agency dedicated to breaking stereotypes and elevating brands to new heights.
Our services include logo design, branding and packaging, website de...Show moreLast updated: 11 days ago
- Promoted
Head of Operations
GramPro Business Services Pvt. Ltd.Delhi, India NB "Recruiting for a Scheduled commercial Bank".JOB DESCRIPTION Location : Thrissur Industry : Banking Experience Level : Experience-25 Yrs.
Role Overview The Head of Operations – oversee end-to-end br...Show moreLast updated: 28 days ago
- Promoted
- New!
Event Operations Head
Trzy InnovationzDelhi, India Job Title : Event Operations Head.Trzy is a creative marketing and event experience agency that designs and delivers high-impact brand experiences.
From large-scale corporate events to curated brand ...Show moreLast updated: 13 hours ago
- Promoted
Head Of Operations & Delivery | Early-Stage Fintech Portfolio Company
Peak XV PartnersDelhi, Republic Of India, IN One of our early-stage Fintech portfolio companies is growing rapidly, and they are looking for a.Design and execute the blueprint for a cost-effective, high-performance delivery function.Developme...Show moreLast updated: 18 days ago
- Promoted
AVP / VP - Business Head - Consumer-Tech
Kwan VenturesDelhi, IN Partner with the leadership team to define and execute the company’s growth strategy across online and offline channels.Translate strategic goals into operational plans with measurable outcomes and...Show moreLast updated: 1 day ago
- Promoted
Head of Revenue Operations
goSTOPSDelhi, India About goSTOPS We're India's fastest-growing hostel chain, scaling from 30 to 100+ properties across the country.We've built hostels that travelers actually love.
Youth travel in India is exploding, ...Show moreLast updated: 21 days ago
- Promoted
- New!
Director of Operations
Systal Technology SolutionsDelhi, India We are Systal : a global managed network, cloud and security transformation specialist.We provide complex and strategic technology services for enterprise businesses, managing 200,000+ assets across...Show moreLast updated: 13 hours ago
- Promoted
Roadcast - Head - Operations
RoadcastDelhi, India Lead customer support team, improve service processes, and ensure clients get quick, effective Lead and mentor the customer support team.
Build and improve support processes for faster issue resolu...Show moreLast updated: 13 days ago
- Promoted
- New!
Head of Retail Operations
Reliance Brands Limitednarela, India Responsible for P & L of the stores; Ensuring the profitability of each individual store.Planning, managing & setting up of Branded Retail stores.
Deciding and achieving Top line and Bottom line tar...Show moreLast updated: 13 hours ago
- Promoted
Head of Operations - PPI
Pay10 IndiaNew Delhi, Delhi, India Key Roles and Responsibilities of the Head of Operations – PPI.Oversee end-to-end lifecycle of prepaid instruments (issuance, usage, expiry, recharge).
Manage operational workflows for open-loop, se...Show moreLast updated: 21 days ago
- Promoted
Head of Operations & Delivery | Early-stage Fintech Portfolio Company
Peak XV PartnersGreater Delhi Area, India One of our early-stage Fintech portfolio companies is growing rapidly, and they are looking for a.Design and execute the blueprint for a cost-effective, high-performance delivery function.Developme...Show moreLast updated: 18 days ago
- Promoted
Head of Operations
UNISON INTERNATIONAL CONSULTING (The Recruitment Company)Delhi, India Position : Store Operations Head Industry : Luxury Fashion & Retail Experience : 5+ Years (Luxury / Retail) •Global Exposure Preferred Type : Full-Time | Leadership Role.
About the Role : We are seeking an...Show moreLast updated: 10 days ago