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HR Engagement Manager (Urgent Search)
cotoAndheri East, Maharashtra, India19 hours ago
Job descriptionOversee and optimize the performance appraisal system to drive high performance and continuous improvement Monitor Business Quotient (BQ) progress across teams and provide strategic guidance on Performance Improvement Plans (PIPs) Support managers on handling performance issues, difficult conversations, and employee development Collaborate with the Training & Development team to design interventions that strengthen mid-level leadership competencies Act as a point of contact for employee concerns, conducting investigations and mediating conflicts with empathy and fairness Proactively engage with high-risk attrition cases to understand concerns and implement retention strategies Maintain detailed meeting minutes (MOM) and share observations with senior stakeholders regularly Provide guidance to employees and managers on HR policies, procedures, and best practices Education : Master's degree in Human Resources Experience : 3-4 years of progressive experience in HR with a strong focus on employee engagement, retention, and culture building Span of Control : Proven ability to collaborate with and influence large teams employees) Availability : Flexibility to work in a 24x7 support model as needed Experience in high-attrition environments with demonstrated success in reducing turnover Background in BPO, IT services, or similar large-scale operations Outstanding verbal and written communication skills with the ability to engage diverse audiences Skilled at facilitating difficult conversations and presenting to senior stakeholders and clients Deep understanding of internal customer needs and commitment to delivering exceptional HR service Ability to align HR strategies with business goals and client expectations.
HR Engagement Manager
About coto
coto is an emotional wellness platform offering 24X7 live consultations in Astrology, Tarot, Numerology and Relationship Counselling.
We are a global company with offices in Singapore, Mumbai and Delhi.
About the Role
We are seeking a dynamic and experienced HR Engagement Manager to join our team and drive transformational change in employee experience and organizational culture. You will partner closely with leadership, managers, and employees across a large account of 300+ team members to create meaningful engagement initiatives and build a workplace where our experts feel valued, motivated, and committed to growth.
Key Responsibilities
Employee Engagement & Culture Building
- Design, implement, and continuously refine comprehensive employee engagement strategies that enhance satisfaction, morale, and retention across all levels
- Develop innovative programs and interventions to address attrition challenges and create a positive, inclusive workplace culture
- Conduct regular skip-level meetings, focus groups, and pulse surveys to gather employee feedback and insights
- Analyze engagement data and attrition trends to identify root causes and develop targeted action plans
- Partner with cross-functional teams to ensure engagement initiatives align with business objectives
Performance Management & Development
Employee Relations & Support
Qualifications & Experience
Preferred
Communication Excellence
Client & Customer Mindset
Job Type : Full-time
Pay : ₹600, ₹900,000.00 per year
Work Location : In person
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Urgent Search Manager • Andheri East, Maharashtra, India
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