Provide inbound customer service support for banking customers during UK shifts.Handle customer queries, resolve issues, and assist with banking products and services via voice calls.Maintain a high level of professionalism, accuracy, and empathy in all customer interactions.Adhere to banking compliance and data security policies while managing sensitive customer information.Achieve quality and productivity targets as per organizational standards.Document customer interactions and update relevant systems promptly.Work with team members and escalate issues as needed to ensure timely resolution.Enjoy scheduled weekends off as per shift timings.Skills Required
Strong Communication Skills, Customer Service, Problem-solving, Banking Knowledge