Key Responsibilities :
- Handle inbound / outbound communications effectively during UK shift hours
- Provide timely and accurate support / solutions to customer queries or technical issues
- Maintain high levels of customer satisfaction and professionalism
- Document all interactions and follow company guidelines and processes
- Collaborate with team members and other departments to resolve issues
- Adapt to rotational or fixed UK shift schedules with weekends off
Candidate Profile :
1 to 6 years of relevant experience in the respective domainStrong English communication skills, both verbal and writtenAbility to work efficiently in UK shift hours with weekends offProblem-solving mindset and ability to handle customer concerns patientlyGood computer skills and familiarity with relevant tools or softwareSkills Required
Python, Javascript, Sql, Aws, Docker, Machine Learning