We are looking for enthusiastic individuals for our Mega Hiring Drive for the UK & US International Voice Process in India. This role is ideal for candidates who are passionate about customer service and wish to build a career in an international environment.
Responsibilities
- Handle inbound and outbound calls for UK & US clients.
- Provide exceptional customer service and support through effective communication.
- Resolve customer queries and issues in a timely manner.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve processes and enhance customer satisfaction.
Skills and Qualifications
Excellent verbal and written communication skills in English.Strong listening skills and the ability to empathize with customers.Proficiency in using computer systems and CRM software.Ability to work in a fast-paced environment and handle multiple tasks.Flexibility to work in shifts, including nights and weekends.Skills Required
Customer Service, Problem Solving, Sales Techniques, Technical Support