Handle inbound customer queries with professionalism and clarityDeliver excellent customer service while adhering to quality and compliance standardsWork effectively in a UK shift with fixed weekend offsMaintain accurate documentation of customer interactions and resolutionsMeet performance metrics such as call quality, AHT, and customer satisfactionCollaborate with team members to resolve customer concerns and improve service deliverySkills Required
Inbound Voice Process, Customer Service, Communication Skills, UK Shift, Call Handling