Hiring For Customer support - Non voice / Chat

Description

We are looking for enthusiastic individuals to join our Customer Support team in a non-voice / chat role. The ideal candidate will have 1-5 years of experience in customer service, with a focus on providing exceptional support through chat interactions.

Responsibilities

• Respond to customer inquiries through chat in a timely and professional manner.
• Provide accurate information and resolve issues related to products and services.
• Maintain a high level of customer satisfaction through effective communication and problem-solving skills.
• Document customer interactions and feedback in the database for future reference.
• Collaborate with team members to improve overall customer service processes.

Skills and Qualifications

Skills Required

Chat Support, crm software, Technical Troubleshooting, Data Entry, Customer Engagement, Problem Solving, Time Management, Product Knowledge, Multitasking, Conflict Resolution