Hiring For Non voice / backend / Chat support / email support

Description

We are seeking a motivated and detail-oriented individual for the position of Chat Support / Email Support / Non-Voice Support. The ideal candidate will be responsible for assisting customers through chat and email channels, ensuring their inquiries are resolved in a timely and professional manner.

Responsibilities

• Provide timely and accurate responses to customer inquiries via chat and email.
• Resolve customer complaints and issues effectively and efficiently.
• Maintain a high level of professionalism and empathy while interacting with customers.
• Document customer interactions and feedback in the support system.
• Collaborate with team members to improve processes and provide excellent customer service.

Skills and Qualifications

Skills Required

Chat Support, Email Support, Customer Service, Problem Solving, Technical Support, crm software, Time Management, Multitasking