Hiring For Non voice process / Chat process

ConfidentialBengaluru / Bangalore

30+ days ago

Job description

Description

We are looking for enthusiastic individuals to join our Non-Voice / Chat Process team in India. The ideal candidates will be responsible for handling customer inquiries via chat, ensuring a seamless experience for our users.

Responsibilities

Engage with customers through chat to provide assistance and support.
Resolve customer queries efficiently and effectively while maintaining a high level of customer satisfaction.
Document customer interactions accurately in the system.
Collaborate with team members to improve processes and enhance customer experience.
Meet or exceed individual and team performance metrics.

Skills and Qualifications

Excellent written communication skills in English.

Strong problem-solving abilities.

Proficiency in using computers and chat software.

Ability to multitask and manage time effectively.

Attention to detail and accuracy in documentation.

Customer service orientation and empathy.

Basic knowledge of CRM tools is a plus.

Skills Required

Chat Support, Customer Service, crm software, Multitasking, Email Handling, Technical Troubleshooting

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Hiring For Non Voice • Bengaluru / Bangalore