Customer Relationship Management Business Analyst

TCS Hiring!!!

Role : Salesforce Business Analyst E&U Cloud

Required Technical Skill Set : Salesforce

Desired Experience Range : 10 - 18 yrs

Notice Period : Immediate to 90Days only

Location of Requirement : PAN INDIA

Job Description : Responsibilities :

• Gathers business requirements from Users and convert them into Business / Functional requirements specification documents
• Work closely with stakeholders to ensure that key business questions / requirements and problems are well defined and understood
• Should have the ability to define the right product fitment for Energy and Utility Industry
• Should have experience of running blueprinting and discovery phases
• Should be well versed in impact assessments
• Should be able to drive the discussion with business / client stakeholders
• Should be able to run standup calls.
• Design and implement automated reporting dashboards to track key business
• Derive metrics across multiple segments of the business
• Identify actionable insights and suggest recommendations to influence the direction of the business and cross-functional teams on SFDC
• Develop and maintain internal procedures and documentation that enables a self-service environment
• Lead training and education sessions as needed within the business and across the organization.

EXPECTATIONS :