Input Zero Technologies - Senior Business Analyst - ITOM & CMDB

Job Title : Senior Business Analyst ITOM & CMDB.

Location : Hyderabad.

Experience : 5+ Years.

Employment Type : Full-time.

Work Mode : Hybrid.

Job Summary :

We are seeking a highly motivated Senior Business Analyst with 5+ years of experience in IT Operations Management (ITOM) and Configuration Management Database (CMDB).

The ideal candidate will act as a key liaison between business stakeholders and technical teams, driving initiatives that enhance visibility, automation, and governance across IT infrastructure through the CMDB and related ITOM processes.

Key Responsibilities :

• Collaborate with stakeholders to gather, define, and document business and technical requirements related to ITOM and CMDB.
• Lead initiatives related to CMDB modeling, data quality improvement, and configuration item (CI) lifecycle governance.
• Translate business requirements into clear, actionable functional and technical specifications.
• Analyze and optimize existing ITOM processes, including Discovery, Event Management, Service Mapping, and Orchestration.
• Work closely with technical teams (developers, architects, and platform admins) to ensure seamless delivery of CMDB and ITOM solutions.
• Facilitate workshops, meetings, and presentations with stakeholders and leadership teams.
• Support UAT and implementation of new solutions; validate data accuracy and business alignment.
• Monitor and track KPIs for CMDB health and ITOM platform performance.
• Ensure compliance with organizational policies and ITIL best practices.
• Identify risks, dependencies, and improvement opportunities within ITOM initiatives.

Required Skills & Qualifications :

Preferred Qualifications :

(ref : hirist.tech)