Business Analyst - MS Dynamics 365 / CRM

Job Summary & Responsibilities :

• 7+ years experience in MS Dynamics 365 CRM Customer Engagement with knowledge in Banking and Financial Services domain.
• Good understanding on capabilities of D365 Sales, Service, Dataverse, and Power apps.
• Experience in requirement gathering, analysis, and in conducting workshops to drive requirements design by engaging Business Technical stakeholders.
• Facilitating the review and approval of requirements from all stakeholders.
• Writing user stories conducting grooming sessions and story walkthroughs.
• Giving demo to the Product Owner and other stakeholders for final sign off.
• Preparation of use case diagrams, UMLs Sequence diagrams, and Visio flows.
• Authoring User Stories, grooming Integration backlog, identify dependencies and sequence the work production.
• Work closely with the team to define the backlog and the sequence of implementation of the backlog.
• Conducting impact analysis of change requests on the existing business flows.
• Help the POs decide the fitment of those change requests into existing business flows without additional development effort.
• Participate in sprint planning, review backlog refinement, and story grooming.
• Perform app, system integration and user acceptance testing.
• Contribute to Production support activities.
• Must have excellent verbal and written communication skills, stakeholder management skills, and experience in working with varied stakeholders (business, IT, vendor, end users, etc.)

Good to have :

(ref : hirist.tech)