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ServiceNow Discovery Engineer, Senior Associate, Technology Operations
ConfidentialHyderabad / Secunderabad, Telangana, India9 days ago
Job descriptionITSM & ITOM modules and respective integrations ServiceNow platform management and coordination Operational experience with ITSM tools Configuring, managing, and optimizing the ServiceNow Discovery module to automatically identify, track, and map IT assets across an organization's network Manages ServiceNow Discovery and ServiceNow Service Mapping. Ensures that horizontal discovery and service mapping products are highly available, reliable, and performant. Creates and maintains custom patterns, probes, and sensors to accommodate internal discovery requirements. Establishes and maintains discovery schedules. Monitors discovery and service mapping results, reconciling and addressing any anomalies. Proactively plans capacity of ServiceNow MID servers and maintains and configures appropriately. Works with Service Owners and SMEs to ensure that accurate service maps are discovered and maintained. Participates in platform upgrade planning, testing, and validation. May participate in projects including preparing project plans, assigning tasks, monitoring statuses, coordinating efforts, validating team recommendations, integrating efforts into a comprehensive strategy and delivering results on time. Writes and / or reviews system specifications, including output requirements, flow charts and technical diagrams.
Skills Required
Itsm, ITOM, Sensors, Servicenow
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Servicenow Engineer • Hyderabad / Secunderabad, Telangana, India
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