Senior ServiceNow Developer

Job Description

We are seeking a highly skilled Senior ServiceNow Developer with proven experience in the SecurityOperations (SecOps) module to lead the design, development, and implementation of security-centricsolutions on the ServiceNow platform.The ideal candidate will have strong platform knowledge, hands-on experience with both OOB andcustom SecOps functionalities, and a solid background in building custom catalog items and integrationsfor security workflows.

Key Responsibilities :

• Lead the design and implementation of ServiceNow SecOps modules, including : Security IncidentResponse (SIR) Vulnerability Response (VR) Threat Intelligence (TI) Develop and customizeService Catalog items specific to security use cases, including dynamic forms, workflows, andautomation.
• Configure and enhance out-of-the-box SecOps functionalities and implement custom componentswhere required.
• Work directly with SOC teams, security analysts, and stakeholders to gather and refine technicalrequirements.
• Develop client-side and server-side scripts, including Business Rules, Script Includes, UI Policies,Client Scripts, and Scheduled Jobs.
• Design and implement REST / SOAP integrations with third-party security tools and platforms.
• Follow and enforce secure development practices, RBAC controls, and platform governance.
• Collaborate in Agile development processes and provide mentorship to junior developers.
• Document technical solutions, configurations, and changes for knowledge sharing and auditreadiness.

Required Skills & Experience :

Preferred Qualifications :

Role Proficiency :

Act creatively to develop applications by selecting appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions. Account for others' developmental activities; assisting Project Manager in day to day project execution.

Outcomes :

Interpret the application feature and component designs to develop the same in accordance with specifications.

Code debug test document and communicate product component and feature development stages.

Validate results with user representatives integrating and commissions the overall solution.

Select and create appropriate technical options for development such as reusing improving or reconfiguration of existing components while creating own solutions for new contexts

Optimises efficiency cost and quality.

Influence and improve customer satisfaction

Influence and improve employee engagement within the project teams

Set FAST goals for self / team; provide feedback to FAST goals of team members

Measures of Outcomes :

Adherence to engineering process and standards (coding standards)

Adherence to project schedule / timelines

Number of technical issues uncovered during the execution of the project

Number of defects in the code

Number of defects post delivery

Number of non compliance issues

Percent of voluntary attrition

On time completion of mandatory compliance trainings

Outputs Expected : Code :

Code as per the design

Define coding standards

templates and checklists

Review code – for team and peers

Documentation :

Create / review templates

checklists

guidelines

standards for design / process / development

Create / review deliverable documents. Design documentation

requirements

test cases and results

Configure :

Define and govern configuration management plan

Ensure compliance from the team

Test :

Review / Create unit test cases

scenarios and execution

Review test plan created by testing team

Provide clarifications to the testing team

Domain relevance :

Advise software developers on design and development of features and components with deeper understanding of the business problem being addressed for the client

Learn more about the customer domain and identify opportunities to provide value addition to customers

Complete relevant domain certifications

Manage Project :

Support Project Manager with inputs for the projects

Manage delivery of modules

Manage complex user stories

Manage Defects :

Perform defect RCA and mitigation

Identify defect trends and take proactive measures to improve quality

Estimate :

Create and provide input for effort and size estimation and plan resources for projects

Manage knowledge :

Consume and contribute to project related documents

share point

libraries and client universities

Review the reusable documents created by the team

Release :

Execute and monitor release process

Design :

Contribute to creation of design (HLD

LLD

SAD) / architecture for applications

features business components and data models

Interface with Customer :

Clarify requirements and provide guidance to Development Team

Present design options to customers

Conduct product demos

Work closely with customer architects for finalizing design

Manage Team :

Set FAST goals and provide feedback Understand aspirations of the team members and provide guidance opportunities etc

Ensure team members are upskilled

Ensure team is engaged in project

Proactively identify attrition risks and work with BSE on retention measures

Certifications :

Obtain relevant domain and technology certifications

Skill Examples :

Explain and communicate the design / development to the customer

Perform and evaluate test results against product specifications

Break down complex problems into logical components

Develop user interfaces business software components

Use data models

Estimate time and effort resources required for developing / debugging features / components

Perform and evaluate test in the customer or target environments

Make quick decisions on technical / project related challenges

Manage a team mentor and handle people related issues in team

Have the ability to maintain high motivation levels and positive dynamics within the team.

Interface with other teams designers and other parallel practices

Set goals for self and team. Provide feedback for team members

Create and articulate impactful technical presentations

Follow high level of business etiquette in emails and other business communication

Drive conference calls with customers and answer customer questions

Proactively ask for and offer help

Ability to work under pressure determine dependencies risks facilitate planning handling multiple tasks.

Build confidence with customers by meeting the deliverables timely with a quality product.

Estimate time and effort of resources required for developing / debugging features / components

Knowledge Examples :

Appropriate software programs / modules

Functional & technical designing

Programming languages – proficient in multiple skill clusters

DBMS

Operating Systems and software platforms

Software Development Life Cycle

Agile – Scrum or Kanban Methods

Integrated development environment (IDE)

Rapid application development (RAD)

Modelling technology and languages

Interface definition languages (IDL)

Broad knowledge of customer domain and deep knowledge of sub domain where problem is solved

Requirements

Servicenow, OOB, workflow, Secops