ServiceNow Development & Operations Engineer

Position : Senior ServiceNow Developer & Operations

Location : Hyderabad, Telangana, India

Experience : 6 to 10 years

Job Description Summary :

We are seeking a highly skilled Senior ServiceNow Developer & Operations Specialist to manage, operate, and enhance our ServiceNow platform. The ideal candidate will be responsible for end-to-end platform administration, ensuring system availability, implementing upgrades, managing incidents / problems, and driving automation for operational processes.

Key Responsibilities :

• Perform service management, operations, and system administration activities on the ServiceNow platform.
• Plan and execute system upgrades and platform enhancements.
• Address and resolve Incidents and Problems in the platform.
• Ensure availability and resiliency of the platform, including MID servers.
• Manage User Administration, User Interface Level Integration, and MID Server Integration.
• Utilize Import Sets for loading data from external files or databases into ServiceNow.
• Continuously monitor application performance and implement vendor-recommended patches & upgrades.
• Partner with business stakeholders to identify and implement automation opportunities.
• Work on ITIL process consulting and / or implementation.
• Configure and manage ServiceNow modules such as :
• Incident Management
• Problem Management
• Change Management
• Service Level Management
• Asset Management
• CMS
• Develop and maintain basic JavaScript scripts within ServiceNow.
• Handle ServiceNow incident and request queues effectively.
• Perform cloning & deployment activities in ServiceNow.
• Prepare and review technical documentation.
• Execute complex data migration Skills & Qualifications :
• 6 to 10 years of relevant ServiceNow experience.
• Proven expertise in ServiceNow platform administration and operations.
• Strong knowledge of ITIL processes and ServiceNow ITSM modules.
• Hands-on experience in MID Server configuration and integration.
• Proficiency in JavaScript within ServiceNow.
• Experience with data migration and integration workflows.
• Strong problem-solving skills with the ability to troubleshoot complex issues.
• Excellent documentation and communication Skills :
• ITIL certification or equivalent.
• Experience with additional ServiceNow modules beyond ITSM.
• Exposure to automation tools and scripting for operational efficiency.

(ref : hirist.tech)