2070Health - Head - Operation
2070healthDelhi, India2 days ago
Job descriptionEstablish and manage SOPs across the clinic network covering patient flow, program execution, and data reporting. Monitor clinic performance metrics including throughput, conversion rates, and patient satisfaction. Identify and resolve operational bottlenecks through data-driven problem-solving and process design. Collaborate with clinicians to co-design preventive health programs and pilot new interventions. Create engagement structures to ensure doctor participation, feedback collection, and performance incentives. Ensure clinical operations are aligned with patient-centric standards and regulatory requirements. Work closely with Growth, Product, and Supply Chain teams to ensure seamless program execution. Align operational design with marketing and procurement strategies to deliver consistent patient and clinic experiences. Build and lead regional operations and clinic success teams. Create a culture of ownership, continuous improvement, and excellence in service delivery. Oversee training, performance evaluation, and capability building across the operations function. 10-12 years of experience in healthcare operations, network management, or scaling multi-location service delivery models. Proven ability to build and manage high-performing operational teams across diverse geographies. Experience in clinic operations, hospital administration, or healthcare services (e.g., diagnostics, outpatient care, or wellness networks) preferred. Strong background in process design, quality control, and performance monitoring for distributed partner networks. Demonstrated experience working with clinicians and healthcare professionals to co-develop programs and improve patient outcomes. Deep operational rigor with the ability to translate business goals into scalable systems and standard operating procedures. Expertise in building data-driven dashboards and operational metrics to track clinic performance, utilization, and patient engagement. Strong understanding of compliance, patient experience management, and healthcare delivery standards. Ability to collaborate cross-functionally with product, marketing, and supply teams to ensure seamless clinic experience and program adoption.
About 2070Health
W Health has set up India's first healthcare focused Venture Studio called- 2070Health - an innovation platform that builds transformative healthcare companies from scratch by discovering disruptive opportunities in whitespaces. Distinct from the accelerator approach, our venture studio is closely involved in idea generation, day-to-day operations, and strategic decisions of growing the new business. Companies incubated in the last 24 months include Elevate Now, Nivaan Care, Reveal Healthtech , BabyMD and Everhope Expansion & Onboarding
- Lead the onboarding and integration of new partner clinics onto the startup's platform.
- Design and oversee the clinic due-diligence, contracting, and launch processes to ensure operational readiness.
- Develop playbooks for scaling from pilot to national footprint, maintaining quality and consistency.
Operational Excellence :
Program Development & Doctor Engagement :
Cross-Functional Collaboration :
Leadership & People Management :
Requirements :
Skill Set :
(ref : iimjobs.com)
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Operation • Delhi, India
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