Bits In Glass - Client Partner / Client Success Manager

Location : Pune.

Job Title : Client Partner / Client Success Manager.

Job Summary :

We are seeking an experienced Client Partner / Client Success Manager to drive business growth, foster strong client relationships, and ensure exceptional service delivery.

The ideal candidate will have a proven track record in managing global clients, preferably in the IT services sector, with experience in GCC (Global Capability Center) environments.

Key Responsibilities :

• Build and maintain strong relationships with key decision-makers (CXO, VP, Director levels) to understand client needs, address concerns, and identify opportunities for growth.
• Identify and pursue opportunities to upsell and cross-sell services to existing clients, driving revenue growth and expansion.
• Increase client engagement through regular interactions, meetings, and feedback sessions to ensure client satisfaction and loyalty.
• Collaborate with Delivery Managers and HR teams to ensure internal teams are aligned with client needs, and performance metrics are met.
• Work with technical teams to resolve client issues and incidents promptly, ensuring services are delivered according to agreed service definitions and SLAs.
• Conduct thorough needs analysis to understand client requirements and develop tailored solutions to meet their 15 years of experience in IT services sector, with at least 8 years of experience in managing BFSI clients.
• Experience working in Global Capability Centers (GCCs) is essential.
• Experience in Enterprise SaaS solutions is preferred.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
• Team Player : Strong team player with the ability to collaborate with cross-functional teams.

Company Description : Bits in Glass India.

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(ref : iimjobs.com)