Technical Customer Success Manager

As a Technical Customer Success Manager, you will :

• Proactive engagement with clients to provide clear and consistent experiences for capability deployment, planning, adoption, and integrations.
• Conduct critical conversations related to security and the utilization of our products
• Establish a clear, regular, and effective communications cadence with the client; Conduct periodic stakeholder meetings and quarterly business reviews; maintain an accurate record of discussion and action items.
• Share knowledge, ideas and experience within the team
• Develop core competency in Fortinet product line and technologies

We Are Looking For :

• 5+ years of experience with one or more of the following roles : Incident response team, Threat hunting team, Security Operations Center (SOC), Red / penetration testing team, or similar security-oriented roles
• 3+ years of experience managing relationships with vendors, clients, and cross-functional teams.
• Ability to speak clearly & confidently about technology and internet concepts and interact with technical customers via email, phone and online collaboration tools.
• Excellent analytical and problem-solving skills with a strong sense of customer commitment.
• High level of interpersonal skills.
• In depth experience with Security Orchestration, Automation and Response (SOAR) technology and Security Information and Event Management (SIEM) technology.
• At least 3 years of experience on design, installation and / or operation of network security solutions, including at least three of the following : Firewalls, VPNs, IDP / IPS, Antivirus Gateways, Web Content Filtering, AntiSpam, Vulnerability Managers, Database Security, VoIP Security.
• In depth experience with operating systems administrator, either Microsoft Windows Sever or UNIX flavors / variants.
• Experience with authentication systems such as LDAP, RADIUS, TACACS+, Active Directory, Digital Certificates / PKI.
• In depth understanding of common TCP / IP Service Protocols, such as ICMP, DNS, FTP, SMTP, HTTP, SNMP, SSH.
• In depth understanding in the following technologies and protocols : PPTP, L2TP, 802.1q, 802.1x, SSL, IKE, IPSec, 3DES, AES, SHA-1, MD5.
• General knowledge of Governments compliance requirements and frameworks
• Familiarity with REST APIs
• Familiarity with JSON, parsing and integrations into other structured data sets
• Industry certification such as NSE, CISSP, CEH, GCIH, etc
• A team-oriented attitude and interest in working closely with other groups in the company.
• Strong organizational skills and the ability to properly prioritize operations, customer impacting issues and project tasks.

Skills Required

Firewall, Network Security, Customer Success, Siem, SOAR, Tcp / ip