Customer Success Manager

About the Role As a Customer Success Manager at SMS Magic, you’ll be the voice of our customers—owning relationships, driving adoption, and ensuring they gain maximum value from our solutions.

You’ll manage accounts end-to-end, boost customer satisfaction, and identify growth opportunities through cross-sell and up-sell initiatives.

Key Responsibilities Manage a portfolio of B2B SaaS accounts; drive renewals, retention & revenue growth.

• Conduct Quarterly Business Reviews (QBRs) and regular check-ins to track success metrics.
• Proactively engage with customers to enhance experience & reduce churn.
• Analyze account data to identify opportunities and craft growth strategies.
• Collaborate with cross-functional teams to resolve issues & align on customer goals.
• Capture and share customer feedback with internal teams for continuous improvement.
• Lead onboarding, training & adoption programs for customers.

Manage commercial activities and ensure SLA compliance.

What You’ll Need 1+ years’ experience in B2B SaaS account management or customer success.

Why SMS Magic?

Exposure to a global SaaS business with innovative technology.

About SMS Magic For 10+ years, SMS Magic has been a trusted messaging partner for global brands across industries like financial services, retail, education, wellness, and more.

We deliver advanced, simple-to-use messaging solutions to help businesses engage customers with a personal touch.

🌐 Learn more : www.sms-magic.com   Powered by JazzHR