Customer Success / Analytics Team

At DocNexus , we're revolutionizing how life sciences companies search and generate insights. Our search platform unlocks powerful insights, and we're seeking a Customer Success Team Member with strong technical skills to help our customers harness its full potential.

What You'll Do

• Customer Support : Troubleshoot and resolve customer queries, particularly around referral reports, data anomalies, and data generation using our platform.
• Data Queries (BigQuery / ClickHouse) : Respond to customer requests for custom data queries, working with large datasets in BigQuery and ClickHouse to deliver precise insights.
• Onboarding & Training : Lead onboarding for new customers, guide teams on platform usage, and manage access requests.
• Listen & Improve : Collect and act on customer feedback to continuously improve the platform, collaborating with the product team to enhance functionality.
• Technical Documentation : Assist with technical resources and help create training materials for both internal and customer use.

What You Bring

If you're passionate about data, thrive in a technical environment, and are excited to support life sciences teams in their data-driven decision-making, we'd love to hear from you!

Skills : - SQL Query Analyzer, Big Data and Customer Support

Skills Required

Customer Support, BigQuery, Big Data, Sql