Screen Magic - Customer Success Manager
Screen-Magic Mobile Media Private LimitedPune, India30+ days ago
Job description1+ years experience in B2B SaaS account management or customer success. Strong CRM knowledge and experience managing customer lifecycles. Excellent communication & interpersonal skills with a customer-first mindset. Data-driven approach to problem-solving and strategy. Exposure to a global SaaS business with innovative technology. A high-performance, growth-oriented work culture. Competitive compensation & performance-based rewards. Flexibility, learning opportunities & scope to make high business impact. For 3+ years, SMS Magic has been a trusted messaging partner for global brands across industries like financial services, retail, education, wellness, and more. We deliver advanced, simple-to-use messaging solutions to help businesses engage customers with a personal touch
The Role
As a Customer Success Manager at SMS Magic, youll be the voice of our customersowning relationships, driving adoption, and ensuring they gain maximum value from our solutions.
Youll manage accounts end-to-end, boost customer satisfaction, and identify growth opportunities through cross-sell and up-sell initiatives.
Key Responsibilities
- Manage a portfolio of B2B SaaS accounts; drive renewals, retention & revenue growth.
- Conduct Quarterly Business Reviews (QBRs) and regular check-ins to track success metrics.
- Proactively engage with customers to enhance experience & reduce churn.
- Analyze account data to identify opportunities and craft growth strategies.
- Collaborate with cross-functional teams to resolve issues & align on customer goals.
- Capture and share customer feedback with internal teams for continuous improvement.
- Lead onboarding, training & adoption programs for customers.
- Manage commercial activities and ensure SLA compliance
What Youll Need
Why SMS Magic?
About SMS Magic
(ref : iimjobs.com)
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Screen Magic Manager • Pune, India
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