Manager, Customer Success Management

Job Description

The Manager, Customer Success will lead a set of customers focused on post-sales customer engagement, ensuring customer satisfaction and success. They will collaborate closely with the sales and product teams to drive customer adoption, offering innovative solutions and enhancing the customer experience.

Responsibilities

• Direct post-sales customer engagement, fostering relationships and ensuring adoption of Icertis solutions.
• Proactively identify customer needs, offering suitable solutions and enhancing their experience.
• Work closely with the product team to provide customer feedback, improving support processes.
• Monitor customer health and success, implementing proactive renewal strategies.
• Coordinate with the sales team for seamless customer account management.
• Analyze customer data to develop strategies, focusing on customer retention and growth.

Qualifications

About Us

Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.

About The Team

Who we a re : Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.

Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to [HIDDEN TEXT] or get in touch with your recruiter.

Skills Required

Saas, Customer Success, Customer Support, Account Management