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Customer Support Specialist

Customer Support Specialist

ConfidentialPatna, Allahabad / Prayagraj, Lucknow
1 day ago
Job description
  • A Customer Support Representative is responsible for providing assistance to customers and resolving their inquiries.
  • This involves handling customer questions, complaints, and requests via various channels such as phone, email, or social media.
  • The representative must have a deep understanding of the company's products or services to provide accurate and helpful information.
  • The role also includes documenting all customer interactions in a CRM or ticketing system and escalating complex issues to the appropriate teams.
  • A key part of the job is ensuring customer satisfaction and maintaining a positive brand image.
  • The position requires strong problem-solving skills, patience, and the ability to work under pressure.

    • Skills Required

    Salesforce, Microsoft Office Suite, crm software, zendesk

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    Customer Support Specialist • Patna, Allahabad / Prayagraj, Lucknow

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