Customer Support Associate

Description

We are seeking a motivated and enthusiastic Customer Support Associate to join our team in Lucknow. This entry-level position is ideal for individuals who are passionate about providing excellent customer service and are eager to develop their skills in a dynamic environment.

Responsibilities

• Respond to customer inquiries via phone majorly , email / chat if requirement arises in a timely and professional manner.
• Resolve customer complaints and issues effectively, ensuring customer satisfaction.
• Provide product information and support to customers, guiding them through their queries.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with team members and other departments to enhance customer experience and streamline processes.
• Participate in training and development sessions to enhance product knowledge and support skills.

Skills and Qualifications

Education

12th Class (XII)

Skills Required

crm software, Problem Solving, Data Entry, Technical Support, Time Management, Active Listening, Customer Service, Multitasking, Conflict Resolution