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Support Operations Specialist for AI Product | Remote | UK timings | Multiple positions

GoZupees — Building AI Agents for TomorrowLucknow, IN

1 day ago

Job type

Remote

Job description

Multiple Positions

Remote
Full-Time

Company : GoZupees (Project Atlas – Agentic AI)

Location : Remote (Preference : Gurgaon / NCR)

About GoZupees

GoZupees builds AI Agents for small businesses in the UK, helping them automate conversations, capture leads, and deliver human-like customer support.

Role Overview

We’re hiring Support Operations Specialists to manage email and chat support for UK-based clients. You’ll ensure timely, accurate, and empathetic responses while maintaining ticket hygiene and following escalation protocols.

Key Responsibilities

Respond to customer queries via email and chat within SLAs.

Log, categorize, and close tickets with accuracy and clarity.

Troubleshoot first-level issues with AI agent setup or usage.

Escalate complex cases with full context and documentation.

Identify recurring issues and update FAQs or SOPs.

Meet key performance metrics like First Response Time and CSAT.

What You’ll Bring

3+ years of experience in email / chat-based support or support operations.

Excellent written English with a professional, neutral tone.

Familiarity with tools like Zoho Desk, Freshdesk, or Zendesk.

Strong ownership, attention to detail, and calm problem-solving approach.

Awareness of data privacy and basic GDPR principles.

Preferred Experience

Prior exposure to SaaS or AI product support.

Experience serving UK, US or European clients.

Process-driven and strong in documentation.

What We Offer

Remote-first role (Preference : Gurgaon / NCR).

Comprehensive AI product training as part of onboarding.

Opportunity to work on a fast-growing AI product with global reach.

Clear progression to L2, QA, or Client Success roles.

How to Apply

Apply directly on

or send your CV to careers@gozupees.com with the subject line : Application – Support Operations Specialist

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Ai Specialist • Lucknow, IN

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