AI Customer Support Specialist

Customer Support Professionals Wanted for AI Projects

Job Description

We are seeking highly skilled professionals to lead our customer support operations for cutting-edge AI projects. This pivotal role involves spearheading the development of workflows for ticket handling, chat / email support, refunds / returns, and knowledge base management.

You will validate AI-generated outputs to ensure accuracy, compliance, and trustworthiness in customer-facing scenarios. Additionally, you will simulate complex support scenarios, including escalations and SLA tracking, to optimize workflows.

As a key member of our team, you will provide high-quality annotations and datasets to enhance Large Language Model (LLM) training and evaluation.

Required Skills and Qualifications

• Proven experience in customer service operations with expertise in ticket handling, chat / email workflows, refunds / returns, and knowledge base upkeep.
• Familiarity with workflow tools, such as Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow, Jira, or equivalents.
• Exceptional attention to detail and ability to identify weaknesses in AI-generated workflows.
• Understanding of how operational data is utilized to train and evaluate LLMs.
• Excellent written English skills for creating high-quality datasets and validating AI outputs.

Benefits

Other Details