Technical Support Analyst (Night Shift)
FairtilityPune, Republic Of India, IN18 days ago
Job descriptionDocument incidents, resolutions, and standard operating procedures clearly and concisely. Work closely with global teams to escalate and track critical issues. 4–5 years of experience in a technical support role. Hands-on experience with log analysis tools like Kibana, Loggly, or Splunk. Proficient in SQL for data lookup and issue analysis. Basic understanding of cloud infrastructure and services. Basic networking knowledge; Experience with scripting languages such as Python or Shell scripting is a plus. Strong communication, problem-solving, and time management skills. Comfortable working independently on night shifts. Bachelor's degree in Computer Science, Information Technology, or a related field Exposure to Linux / Unix environments and command-line tools. Experience using ticketing systems like Jira, Zendesk, or ServiceNow. Familiarity with REST APIs and testing tools like Postman. Prior experience in 24 / 7 support or night shift roles. Competitive compensation with night shift allowance. A collaborative, globally distributed support team. Clear growth paths within Technical Support Ongoing training and skill development in tools, infrastructure, and troubleshooting.
Location : Pune
Experience : 4–5 Years
Shift : Night Shift (US / Global Support Coverage)
Job Type : Full-time
About the Role :
We are seeking a technically skilled and customer-focused Technical Support Engineer to join our team. This role involves monitoring systems, resolving incidents, and supporting end users and internal teams during off-hours.
Key Responsibilities :
- Provide Tier 1 / 2 technical support during night shifts
- Investigate issues using Kibana or similar logging tools to analyze application logs and trace errors.
- Write and execute SQL queries to support data troubleshooting and reporting.
- Monitor infrastructure and applications;
respond to system alerts and anomalies.
Required Skills & Qualifications :
should be familiar withconcepts such as NAT, VPN, firewalls, and routing.
Preferred Qualifications :
What We Offer :
Create a job alert for this search
Technical Support Analyst • Pune, Republic Of India, IN
Related jobs
- Promoted
Azure & Microsoft 365 Support Engineer L3 / L4 (Fixed Night shifts)
World Wide TechnologyIndia, India At World Wide Technology, we work together to make a new world happen.Our important work benefits our clients and partners as much as it does our people and communities across the globe.WWT is dedi...Show moreLast updated: 22 days ago
- Promoted
Technical Support Engineer (Night Shift)
FairtilityPune, Republic Of India, IN Night Shift (US / Global Support Coverage).We are seeking a technically skilled and customer-focused Technical Support Engineer to join our team.
This role involves monitoring systems, resolving incid...Show moreLast updated: 30+ days ago
- Promoted
24 / 7 Technical Support Engineer
FairtilityPune, Republic Of India, IN Night Shift (US / Global Support Coverage).We are seeking a technically skilled and customer-focused Technical Support Engineer to join our team.
This role involves monitoring systems, resolving incid...Show moreLast updated: 30+ days ago
- Promoted
It Technical Support - Night Shift
PSG Global SolutionsPune, Republic Of India, IN PSG Global Solutions is a leading Recruitment Process Outsourcing (RPO) provider, delivering outsourced recruiting support across key industries such as staffing, healthcare, retail, logistics, IT,...Show moreLast updated: 19 days ago
- Promoted
IT Support Specialist (Night Shift)
PSG Global SolutionsPune, Republic Of India, IN PSG Global Solutions is a leading Recruitment Process Outsourcing (RPO) provider, delivering outsourced recruiting support across key industries such as staffing, healthcare, retail, logistics, IT,...Show moreLast updated: 19 days ago
- Promoted
Product Support Engineer (Night Shift)
WatchGuard TechnologiesRepublic Of India, IN Job Title : Product Support Engineer (Night Shift).Work Mode : Work from Office (5 days).Product Support Engineer will provide in-depth support to WatchGuard’s customers and Partners.The PSE will wor...Show moreLast updated: 23 hours ago
- Promoted
Technical Support Analyst
MphasisRepublic Of India, IN We are seeking a skilled and customer-focused.IT support and troubleshooting.The ideal candidate will have hands-on expertise in secure file transfer protocols (FTP, SFTP), secure communication tec...Show moreLast updated: 19 days ago
- Promoted
Infrastructure Support Engineer (Night Shift)
PSG Global SolutionsPune, Republic Of India, IN PSG Global Solutions is a leading Recruitment Process Outsourcing (RPO) provider, delivering outsourced recruiting support across key industries such as staffing, healthcare, retail, logistics, IT,...Show moreLast updated: 19 days ago
- Promoted
Night Shift IT Support and Infrastructure Lead
PSG Global SolutionsPune, Republic Of India, IN IT Support & Infrastructure Specialist.If you love solving IT challenges, enjoy setting up systems from scratch, and want to work in a dynamic global environment — this role is for you.IT queries a...Show moreLast updated: 15 days ago
- Promoted
Product Support Analyst
PelatroRepublic Of India, IN Responsible for monitoring and supporting the product at customer environment in 24 •7 basis working in shifts.Managing the tickets from customer adhering to SLA.
Monitoring the alarms / alerts generat...Show moreLast updated: 1 day ago
- Promoted
Middle Technical Support / Integration Engineer (No Night Shifts)
Quod FinancialCochin, Republic Of India, IN Quod Financial is a leading FinTech provider for capital markets.Quod Financial's products are intended for execution and liquidity research for stock exchanges, banks, and brokers.Quod Financial's...Show moreLast updated: 23 hours ago
- Promoted
Technical Support Analyst
Sharp BrainsPune, Republic Of India, IN Position : IT Support Technician L1 (On-site).Contract duration : 1 year (extendable).Contract Type : Freelance / B2B contract.
Experience Required : More than 3 years as IT Support.Site Address : Pune, ...Show moreLast updated: 9 days ago
- Promoted
Technical Support Analyst
Tata Consultancy ServicesRepublic Of India, IN Role - NetReveal Support Analyst.Location : Mumbai / Pune / Chennai.NetReveal (Case Management, WF Administrator, Realtime payment Screening).
SQL, Linux, Control-M, Splunk, App Dynamics, ServiceNow....Show moreLast updated: 1 day ago
- Promoted
Technical Support Analyst
HCLTechChennai, Republic Of India, IN We are seeking a proactive and customer-focused Service Desk IT Technical Support professional to join our team.The successful candidate will be responsible for providing first-line technical suppo...Show moreLast updated: 30+ days ago
- Promoted
Azure & Microsoft 365 Support Engineer L3 / L4 (Fixed Night Shifts)
World Wide TechnologyRepublic Of India, IN At World Wide Technology, we work together to make a new world happen.Our important work benefits our clients and partners as much as it does our people and communities across the globe.WWT is dedi...Show moreLast updated: 22 days ago
- Promoted
Advent Global Solution - Clinical Support Analyst - TouchWorks
Advent Global Solution Private LimitedIndia Experience : Resource must have 5+ Years Shift Time : Evening or Night Shift Notice Period : Immediate to 10 days (Serving Notice period...Show moreLast updated: 30+ days ago
- Promoted
Technical Support Analyst
ITC InfotechChennai, Republic Of India, IN Act as the first point of contact for end-users requiring assistance via SysAid ticketing systems and Emails.Provide support in English, ensuring timely and effective resolution of incidents and se...Show moreLast updated: 11 days ago
- Promoted
.NET Technical Support Analyst
TechDoQuestChennai, Republic Of India, IN Education : Bachelor’s degree in Computer Science, Information Technology, or a related field.Experience : 3 to 5 years of experience in.
NET application support or development, with hands-on troubles...Show moreLast updated: 1 day ago