Technical Support Analyst

Key Responsibilities :

• User Support :
• Respond to and resolve user issues via phone, email, chat, or in person.
• Provide support for operating systems (Windows, macOS, Linux) and common software (Microsoft 365, browsers, email clients, etc.).
• Hardware Support :
• Install, configure, and troubleshoot desktops, laptops, printers, scanners, and other peripherals.
• Replace or upgrade faulty components (RAM, hard drives, etc.).
• Software & Application Support :
• Install and update software applications.
• Troubleshoot application errors and compatibility issues.
• Network Support :
• Assist with basic network troubleshooting (Wi-Fi, LAN, VPN, IP configuration).
• Report and escalate complex network issues to higher-level IT support.
• System Maintenance :
• Perform regular system checks, updates, and patch management.
• Maintain asset inventory and ensure security compliance on all devices.
• Documentation :
• Log all incidents and resolutions in the ticketing system.
• Create and update technical documentation and user guides.