Technical Support Analyst

We are seeking a skilled and customer-focused Service Desk Consultant with 2 years of experience in IT support and troubleshooting. The ideal candidate will have hands-on expertise in secure file transfer protocols (FTP, SFTP), secure communication technologies (SSH, SSL), and foundational networking concepts such as TCP / IP, DNS, and DHCP.

This role demands proficiency in cryptography, firewall configurations, and application testing across various environments including development, testing, UAT, and production. Familiarity with data center types and migration strategies is essential. The candidate should demonstrate strong analytical skills, a proactive approach to problem-solving, and a commitment to delivering high-quality support to end users.

Technical Skills Required :

• Operating Systems (Windows, Linux), Microsoft Outlook, Teams, SharePoint
• File Transfer Protocols : FTP, SFTP
• Secure Communication : SSH (including key management and configuration types), SSL (certificate updates and management)
• Networking Fundamentals : TCP / IP, IP Addressing, Subnetting, Gateway, DNS, DHCP
• Cryptography : Understanding of encryption types and applications
• Firewall Technologies : Types and configuration principles
• Application Testing : Familiarity with environments (Dev, Test, UAT, Prod) and testing methodologies
• Data Center Knowledge : Types and migration approaches

Required Skills & Experience :

Good to Have (Preferred) :