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Technical Support Engineer (Night Shift)

Technical Support Engineer (Night Shift)

FairtilityPune, Republic Of India, IN
30+ days ago
Job description

Location : Pune

Experience : 4–5 Years

Shift : Night Shift (US / Global Support Coverage)

Job Type : Full-time

About the Role :

We are seeking a technically skilled and customer-focused Technical Support Engineer to join our team. This role involves monitoring systems, resolving incidents, and supporting end users and internal teams during off-hours.

Key Responsibilities :

  • Provide Tier 1 / 2 technical support during night shifts
  • Investigate issues using Kibana or similar logging tools to analyze application logs and trace errors.
  • Write and execute SQL queries to support data troubleshooting and reporting.
  • Monitor infrastructure and applications;

respond to system alerts and anomalies.

  • Document incidents, resolutions, and standard operating procedures clearly and concisely.
  • Work closely with global teams to escalate and track critical issues.

    • Required Skills & Qualifications :

  • 4–5 years of experience in a technical support role.
  • Hands-on experience with log analysis tools like Kibana, Loggly, or Splunk.
  • Proficient in SQL for data lookup and issue analysis.
  • Basic understanding of cloud infrastructure and services.
  • Basic networking knowledge;

    • should be familiar withconcepts such as NAT, VPN, firewalls, and routing.

  • Experience with scripting languages such as Python or Shell scripting is a plus.
  • Strong communication, problem-solving, and time management skills.
  • Comfortable working independently on night shifts.

    • Preferred Qualifications :

  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • Exposure to Linux / Unix environments and command-line tools.
  • Experience using ticketing systems like Jira, Zendesk, or ServiceNow.
  • Familiarity with REST APIs and testing tools like Postman.
  • Prior experience in 24 / 7 support or night shift roles.

    • What We Offer :

  • Competitive compensation with night shift allowance.
  • A collaborative, globally distributed support team.
  • Clear growth paths within Technical Support
  • Ongoing training and skill development in tools, infrastructure, and troubleshooting.
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    Technical Support Engineer • Pune, Republic Of India, IN