24 / 7 Technical Support Engineer

FairtilityPune, Republic Of India, IN

30+ days ago

Job description

Location : Pune

Experience : 4–5 Years

Shift : Night Shift (US / Global Support Coverage)

Job Type : Full-time

About the Role :

We are seeking a technically skilled and customer-focused Technical Support Engineer to join our team. This role involves monitoring systems, resolving incidents, and supporting end users and internal teams during off-hours.

Key Responsibilities :

Provide Tier 1 / 2 technical support during night shifts
Investigate issues using Kibana or similar logging tools to analyze application logs and trace errors.
Write and execute SQL queries to support data troubleshooting and reporting.
Monitor infrastructure and applications;

respond to system alerts and anomalies.

Document incidents, resolutions, and standard operating procedures clearly and concisely.

Work closely with global teams to escalate and track critical issues.

Required Skills & Qualifications :

4–5 years of experience in a technical support role.

Hands-on experience with log analysis tools like Kibana, Loggly, or Splunk.

Proficient in SQL for data lookup and issue analysis.

Basic understanding of cloud infrastructure and services.

Basic networking knowledge;

should be familiar withconcepts such as NAT, VPN, firewalls, and routing.

Experience with scripting languages such as Python or Shell scripting is a plus.

Strong communication, problem-solving, and time management skills.

Comfortable working independently on night shifts.

Preferred Qualifications :

Bachelor's degree in Computer Science, Information Technology, or a related field

Exposure to Linux / Unix environments and command-line tools.

Experience using ticketing systems like Jira, Zendesk, or ServiceNow.

Familiarity with REST APIs and testing tools like Postman.

Prior experience in 24 / 7 support or night shift roles.

What We Offer :

Competitive compensation with night shift allowance.

A collaborative, globally distributed support team.

Clear growth paths within Technical Support

Ongoing training and skill development in tools, infrastructure, and troubleshooting.

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Technical Support Engineer • Pune, Republic Of India, IN

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