Infosys BPM is Hiring - Walkin - Service Desk - 23rd Aug - Hyderabad

Join Infosys BPM Ltd. Windows Support (Chat Process) Hyderabad

About the Role :

Position : Senior Technical Process Executive

Location : Hyderabad (100% Work from Office)

Experience : 1 - 2 Years

Shift : Night Shift

Be the Voice of Innovation : Join Our Microsoft Technical Support Team!

Are you a tech enthusiast with a passion for problem-solving and a gift for making the complex simple Do you get a thrill out of helping others navigate the digital world If so, we have the perfect opportunity for you to become a key player on our team as a Technical Support Advocate!

At Infosys BPM , we don&apost just solve problemswe build relationships. As a trusted partner in the Microsoft ecosystem, we are looking for a dedicated and empathetic individual to be the first point of contact for our customers. You will be a hero to our users, guiding them through technical challenges and ensuring they have a seamless and positive experience with some of the world&aposs most essential products.

This is more than a job; it&aposs a chance to grow your expertise in the dynamic world of technology and make a real impact on customer satisfaction and loyalty.

Your Mission, Should You Choose to Accept It :

• Become a Microsoft Maestro : Immerse yourself in the world of Microsoft products, including Windows, Office Microsoft365, and Surface devices. You will be the go-to expert for post-install software issues, updates, and more.
• Be a Problem-Solving Pro : Use your strong analytical skills to diagnose and resolve technical issues via phone, chat, and email. From troubleshooting network connectivity to resolving software glitches, you&aposll be the one to save the day.
• The Ultimate Advocate : Be the voice of our customers, actively listening to their concerns and translating their needs to our engineering and product teams. Your empathy and clear communication will turn frustrated users into loyal fans.
• The Guide : You won&apost just solve problems; you&aposll empower our customers. Guide them through self-help resources, assist with account management and billing inquiries, and help with product purchases and sign-in processes.
• Master of the Support Lifecycle : From the first contact to a successful resolution, you&aposll document every interaction with precision and professionalism. You&aposll strive for "first-contact resolution," but when an issue is complex, you&aposll know when to escalate to higher-tier support.
• Collaborate and Grow : Join a team that values knowledge sharing and continuous improvement. You&aposll contribute to our internal knowledge base, share best practices, and work with cross-functional teams to address recurring issues and improve our products.

What We Are Looking For :

Bonus Points for :

If you are ready to be a hero to our customers and build a rewarding career at the intersection of technology and human connection, we want to hear from you.

Apply now and help us build a better experience for users around the world!

Interview Details :

Dates : 23rd August 2025

Time : 10 : 00 AM 01 : 00 PM

Venue :

Hyderabad - Gachibowli :

Infosys STP Madhava Reddy colony gate no. 2 and interview building- no.3 basement Landmark- Opposite ISB college ,.

Mention Walk-In Interview on gate no.2

Please mention "Walkin" in top of your resume.

What to Bring :

Important Notes :

Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where everyone can thrive.

Ready to launch your career with a global leader

Come meet us and take the first step toward a rewarding future!

Regards,

Infosys BPM

Talent Acquisition | INFY HR

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Skills Required

Office, Windows, microsoft products