Talent.com
This job offer is not available in your country.
We are Hiring For Service Desk - Hyderabad

We are Hiring For Service Desk - Hyderabad

Infosys BPMHyderabad, Telangana, India
26 days ago
Job description

Greetings from Infosys BPM Ltd.,

We are hiring for Service Desk in Hyderabad.

Please find below Job Description for your reference :

Infosys BPM Ltd. is hiring for (Service Desk)

  • Job Location : Hyderabad
  • Qualification : Service Desk Full time Graduates
  • Experience : 1 - 4 Years

Job Description : Senior Process Executive

Location : Hyderabad

Employment Type : Full-Time.

Role Overview :

As a Technical Support Advocate, you will be the frontline representative for Microsoft’s consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. You’ll provide timely and effective solutions, ensuring a positive customer experience.

Key Responsibilities :

  • Customer Interaction :
  • Troubleshooting : Diagnose and resolve technical issues reported by customers via phone, chat, or email.
  • Active Listening : Understand customer concerns, ask relevant questions, and empathize with their situation.
  • Effective Communication : Clearly explain technical concepts to non-technical users.
  • Product Knowledge :
  • Microsoft Ecosystem : Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more.
  • Updates and Patches : Stay informed about product updates, patches, and known issues.
  • Self-Service Guidance : Guide customers on using self-help resources and online documentation.
  • Issue Resolution :
  • Tiered Support : Escalate complex issues to higher tiers when necessary.
  • Remote Assistance : Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop.
  • Case Management : Document interactions, solutions, and follow-up actions in the support system.
  • Customer Satisfaction :
  • First-Contact Resolution : Strive for first-contact resolution whenever possible.
  • Professionalism : Maintain a positive and professional demeanour even during challenging interactions.
  • Customer Feedback : Collect feedback and identify areas for improvement.
  • Collaboration :
  • Cross-Functional Teams : Collaborate with other teams (engineering, product management) to address recurring issues.
  • Knowledge Sharing : Contribute to internal knowledge bases and share best practices.
  • Quality Assurance :
  • Adherence to Policies : Follow Microsoft’s support policies and guidelines.
  • Quality Metrics : Meet performance metrics related to response time, resolution time, and customer satisfaction.
  • Must adhere and non-negotiables :

  • Excellent in communication.
  • Need to work on US shift timings.
  • Need to complete specific and dedicated training programs set by the client.
  • 24
  • 7 ,flexible shifts100% WFO, no hybrid
  • Preferred Qualifications :

    Any Graduate - Additional certifications in customer service / upskilling

    Preference will be given to the Immediate Joiners

    Note : Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

    Thanks & Regards,

    Talent Acquisition Team

    Infosys BPM Ltd

    Create a job alert for this search

    Service Desk • Hyderabad, Telangana, India

    Related jobs
    • Promoted
    Network Specialist

    Network Specialist

    Tata Consultancy Serviceshyderabad, telangana, in
    Role : Network Specialist / SME / Switching(LAN Technology) Architect.Desired Competencies (Technical / Behavioral Competency). Design, Implement, and Maintain Switching (LAN Technology).Strong working ...Show moreLast updated: 23 days ago
    • Promoted
    Hiring for Azure - L3

    Hiring for Azure - L3

    SHI | Locuz - An SHI CompanyHyderabad, India
    We are hiring for Azure Administrator.Work Location : Madhapur, Hyderabad.Azure Managed Services Providers are IT professionals responsible for managing and monitoring the operations and infrastruct...Show moreLast updated: 5 days ago
    • Promoted
    Jr. Customer Service Executive - Network Operations & Support

    Jr. Customer Service Executive - Network Operations & Support

    ConfidentialHyderabad / Secunderabad, Telangana, India
    NLD Team Leader - Field Operations, India.Operation & maintenance of fibre network including OSP, ISP, and infrastructure-related activities. Managing the fibre network, including backbone & last mi...Show moreLast updated: 9 days ago
    • Promoted
    Senior Executive IT

    Senior Executive IT

    Premier Energies LimitedRangareddy, Telangana, India
    Founded in 1995, Premier Energies is a leading solar cell and module manufacturer based in Telangana, India.We operate advanced facilities with 2 GW cell and 5. GW module capacity, and are expanding...Show moreLast updated: 2 days ago
    • Promoted
    Urgent Requirement For Telecom Engineering Advisor

    Urgent Requirement For Telecom Engineering Advisor

    ConfidentialHyderabad / Secunderabad, Telangana
    Urgent Requirement for Telecom Engineering Advisor.Telecom-Tech Support Specialist (Telecom) POSITION GENERAL DUTIES AND TASKS : Mitel administration, VOIP support, ACD call tracking Mitel phone adm...Show moreLast updated: 30+ days ago
    • Promoted
    Hiring for freshers (Process executive)

    Hiring for freshers (Process executive)

    ConfidentialDelhi, Hyderabad / Secunderabad, Telangana
    Designation : Process Executive - Voice.Educational Background : Minimum Technical Graduate (Btech, Bsc IT,- BSC Com Sci, MCA, Etc. M to 6M experience in Digital Marketing / Certification in DM along ...Show moreLast updated: 9 days ago
    • Promoted
    SAP S / 4HANA SD (Sales & Distribution)

    SAP S / 4HANA SD (Sales & Distribution)

    ConfidentialDelhi, Hyderabad / Secunderabad, Telangana
    We are seeking an experienced SAP S / 4HANA SD consultant to join our team in India.The ideal candidate will have a strong background in sales and distribution processes and will be responsible for i...Show moreLast updated: 9 days ago
    • Promoted
    Dot Net developer

    Dot Net developer

    ConfidentialHyderabad / Secunderabad, Telangana, Nellore
    Dot Net developer Location : Hyderabad / Nellore(WFO).Should have 2 to 4 years of experience in coding in ASP.NET , C#, SQL Server, and Web API. Hosting, migrating, maintaining and performance tuning...Show moreLast updated: 11 days ago
    • Promoted
    Deputy Manager IT

    Deputy Manager IT

    Premier Energies LimitedRangareddy, Telangana, India
    Founded in 1995, Premier Energies is a leading solar cell and module manufacturer based in Telangana, India.We operate advanced facilities with 2 GW cell and 5. GW module capacity, and are expanding...Show moreLast updated: 2 days ago
    • Promoted
    Senior Engineer - Maintenance - Solar Module

    Senior Engineer - Maintenance - Solar Module

    Premier Energies LimitedRangareddy, Telangana, India
    Founded in 1995, Premier Energies is a leading solar cell and module manufacturer based in Telangana, India.We operate advanced facilities with 2 GW cell and 5. GW module capacity, and are expanding...Show moreLast updated: 2 days ago
    • Promoted
    Zonal SHE Manager

    Zonal SHE Manager

    United Breweries Ltd.Sangareddi, Telangana, India
    Position - Zonal SHE Manager Location - Sangareddy, Hyderabad Qualification - Full time degree in Engineering & technology from a recognized institute. Diploma In Industrial Safety from DISH appr...Show moreLast updated: 3 days ago
    • Promoted
    Opening for recruiters (Domestic hiring),Hyderabad

    Opening for recruiters (Domestic hiring),Hyderabad

    ConfidentialHyderabad / Secunderabad, Telangana
    We are a leading recruitment firm looking for recruiters.Source candidates through job portals, social media, and professional networks. To conduct the preliminary interviews and screen candidates f...Show moreLast updated: 11 days ago
    • Promoted
    IP MPLS Migration engineer- Nokia & juniper

    IP MPLS Migration engineer- Nokia & juniper

    ConfidentialHyderabad / Secunderabad, Telangana, Pune
    Location : Hyderabad & Pune - Onsite.Mandatory skills : MPLS, BGP, OSPF, ISIS, L2VPN, L3VPN, MPLS - TE Nokia & Juniper router, Migration exp is mandatory. Experience in working with Nokia & Juniper ...Show moreLast updated: 9 days ago
    • Promoted
    US IT Recruiter – W2 Hiring Specialist

    US IT Recruiter – W2 Hiring Specialist

    Baanyan Software Services, Inc.Hyderabad, Telangana, India
    Job Title : US IT Recruiter – W2 Hiring Specialist Location : Begumpet, Hyderabad Experience : 1–5 Years Shift : Night Shift (US Timings) Employment Type : Full-time Job Description : We are looking...Show moreLast updated: 7 days ago
    • Promoted
    Ar Caller

    Ar Caller

    ConfidentialHyderabad / Secunderabad, Telangana, Mumbai
    Openings for AR Caller for Hyderabad & Mumbai Location .Salary Up-to - 35k CTC / 33 k in hand Process - Physician Billing ( Medical Billing ) . Days Working / 2 Days Fixed Offs / one way cab .Qualif...Show moreLast updated: 30+ days ago
    • Promoted
    AVC : Virtual RM-NRI

    AVC : Virtual RM-NRI

    ConfidentialGhatkesar, India
    Ensure achievement of the set target of revenue (IPG and other cross sell) from the mapped set of customers associated to them. Provide premium customer service delivery to their mapped NRI portfoli...Show moreLast updated: 9 days ago
    • Promoted
    Plant Human Resources Manager

    Plant Human Resources Manager

    Staffing Bench HR SolutionsSangareddi, Telangana, India
    Location : Sangareddy, Telangana (Manufacturing Plant).Experience : 10 – 15 years (Preferred in Manufacturing / Plant HR role). We are looking for a dynamic and result-oriented Plant HR Manager to lead ...Show moreLast updated: 6 days ago
    • Promoted
    Mega Walk-in For English & Hindhi Voice Process @ Hyderabad

    Mega Walk-in For English & Hindhi Voice Process @ Hyderabad

    ConfidentialHyderabad / Secunderabad, Telangana
    Customer Support / Domestic Voice Process.Attractive Salary + Incentives.Good communication skills in English & Hindi.Positive attitude & customer-centric approach. Customer Support, Domestic Voice ...Show moreLast updated: 30+ days ago