Help Desk Engineer

Title : Helpdesk Engineer

Location : Hyderabad

Mode of Work : Work from Office

Shift time : IST 4 : 30 pm - 12 : 30am

Total experience : 1-3 years

Key Responsibilities :

• Provide first-level support for hardware, software, network, and system issues
• Troubleshoot and resolve basic technical problems or escalate as necessary
• Log and track issues using Jira
• Assist with setting up new user accounts
• Maintain accurate documentation of issues and resolutions
• Keep inventory of IT assets and assist in equipment management
• Provide fast, friendly, and efficient service

Qualifications & Experience :

Certified : Modern Desktop Administrator Associate are a plus