Information Technology Service Desk

Exp : 1 to 3years

Location : Hyderabad

Notice Period : Immediate joiners

Responsibilities

• Ensure the 24 / 7 / 365 availability of all systems, applications, and infrastructure.
• Understanding of IT processes and procedures and willingness to follow them.
• Provisioning, De-provisioning & maintaining Active Directory user accounts on multiple domains
• Provisioning and maintaining Active directory security Groups
• Provisioning, De-provisioning & maintaining service accounts
• Provision and De-Provision Email accounts on O365 & troubleshoot if email and AD accounts are not in Sync
• Manage and implement active directory standards including object name, object creation (import / export functions) and all group policy design
• Develop documentation to assist self-guided issue resolution procedures for service desk personal to include checklists procedures.
• Run reports via Active Directory
• Ability to speak to a non-technical audience about technical problems
• Knowledge and experience within ServiceNow / Salesforce and the ability to run reports within ServiceNow
• Knowledge and experience of customer service practices
• Willing to work in rotational shifts as per customer requirement

Minimum Qualifications

Preferred Qualifications / Skills