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Infosys BPM is Hiring! Windows Support - Service Desk - Apply Now

Infosys BPM is Hiring! Windows Support - Service Desk - Apply Now

Infosys BPMhyderabad, telangana, in
16 days ago
Job description

Join Infosys BPM Ltd. Windows Support - Service Desk Hyderabad

Are you passionate about technology and solving customer challenges?

We are looking for dedicated and skilled Technical Support Advocates to join our team. If you have a knack for problem-solving and a strong desire to provide exceptional service, we want to meet you!

Mandatory Requirements :

  • Must have hands on Experience in Microsoft Product Support and Windows Support
  • Must be able to work in Rotational Shift (Night Shift)
  • Must have Excellent Communication Skill (Speak and Chat in English)

Walk-in directly for an on-the-spot interview.

Role : Technical Support Advocate

As a Technical Support Advocate, you will be the first point of contact for our customers, playing a crucial role in ensuring they have a smooth and satisfying experience with our products. Your dedication to solving their technical challenges will contribute directly to customer loyalty and satisfaction.

Key Responsibilities :

  • Accounts & Billing Support : Assist customers with subscription management, payment issues, refunds, and token redemption.
  • Technical Assistance : Provide post-installation technical support for Microsoft products, including Windows and M365.
  • Troubleshooting : Diagnose and resolve software issues and device network / connectivity problems.
  • Product Guidance : Help customers with the download, installation, and activation (DIA) of products and recommend appropriate solutions.
  • Customer Service : Address customer inquiries with patience, empathy, and excellent communication skills.
  • Prerequisites & Skills :

  • Minimum typing speed of 30 words per minute .
  • Proficiency in managing accounts, payments, and billing inquiries.
  • Strong troubleshooting skills for software and connectivity issues.
  • Excellent verbal and written communication skills.
  • Ability to work in a fast-paced environment.
  • Qualifications :

  • Bachelors degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  • Prior experience in technical support or customer service is essential.
  • Familiarity with Microsoft products and services.
  • Certifications (e.g., Microsoft Certified : Azure Fundamentals, M365 Fundamentals) are a plus!
  • Walk-In Interview Details :

    Date : 13th September 2025

    Time : 10 : 00 AM 01 : 00 PM

    Venue : Infosys STP gate no. 2, Madhava Reddy colony, Landmark : opposite ISB college, interview building no.3

    Please mention "Walkin" in top of your resume.

    What to Bring :

  • Updated resume (printout)
  • Two valid photo ID proofs (PAN Card / Driving License / Voter ID / Passport)
  • Original education documents for verification (10th, 12th, Graduation sem-wise marksheets, CMM, provisional & original degree certificates)
  • Important Notes :

  • Laptops, cameras, and other electronic devices are not allowed at the venue due to security reasons.
  • Original Government ID is mandatory for security clearance.
  • Preference will be given to immediate joiners .
  • Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where everyone can thrive.

    Ready to launch your career with a global leader?

    Come meet us and take the first step toward a rewarding future!

    Regards,

    Infosys BPM

    Talent Acquisition | INFY HR

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    Support • hyderabad, telangana, in

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