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Infosys BPM is Hiring! Windows Support - Service Desk - Apply Now

ConfidentialHyderabad / Secunderabad, Telangana, India

8 days ago

Job description

Join Infosys BPM Ltd. Windows Support - Service Desk Hyderabad

Are you passionate about technology and solving customer challenges

We are looking for dedicated and skilled Technical Support Advocates to join our team. If you have a knack for problem-solving and a strong desire to provide exceptional service, we want to meet you!

Mandatory Requirements :

Must have hands on Experience in Microsoft Product Support and Windows Support
Must be able to work in Rotational Shift (Night Shift)
Must have Excellent Communication Skill (Speak and Chat in English)

Walk-in directly for an on-the-spot interview.

Role : Technical Support Advocate

As a Technical Support Advocate, you will be the first point of contact for our customers, playing a crucial role in ensuring they have a smooth and satisfying experience with our products. Your dedication to solving their technical challenges will contribute directly to customer loyalty and satisfaction.

Key Responsibilities :

Accounts & Billing Support : Assist customers with subscription management, payment issues, refunds, and token redemption.

Technical Assistance : Provide post-installation technical support for Microsoft products, including Windows and M365.

Troubleshooting : Diagnose and resolve software issues and device network / connectivity problems.

Product Guidance : Help customers with the download, installation, and activation (DIA) of products and recommend appropriate solutions.

Customer Service : Address customer inquiries with patience, empathy, and excellent communication skills.

Prerequisites & Skills :

Minimum typing speed of 30 words per minute .

Proficiency in managing accounts, payments, and billing inquiries.

Strong troubleshooting skills for software and connectivity issues.

Excellent verbal and written communication skills.

Ability to work in a fast-paced environment.

Qualifications :

Bachelors degree in Computer Science, Information Technology, or a related field, or equivalent experience.

Prior experience in technical support or customer service is essential.

Familiarity with Microsoft products and services.

Certifications (e.g., Microsoft Certified : Azure Fundamentals, M365 Fundamentals) are a plus!

Walk-In Interview Details :

Date : 13th September 2025

Time : 10 : 00 AM 01 : 00 PM

Venue : Infosys STP gate no. 2, Madhava Reddy colony, Landmark : opposite ISB college, interview building no.3

Please mention "Walkin" in top of your resume.

What to Bring :

Updated resume (printout)

Two valid photo ID proofs (PAN Card / Driving License / Voter ID / Passport)

Original education documents for verification (10th, 12th, Graduation sem-wise marksheets, CMM, provisional & original degree certificates)

Important Notes :

Laptops, cameras, and other electronic devices are not allowed at the venue due to security reasons.

Original Government ID is mandatory for security clearance.

Preference will be given to immediate joiners .

Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where everyone can thrive.

Ready to launch your career with a global leader

Come meet us and take the first step toward a rewarding future!

Regards,

Infosys BPM

Talent Acquisition | INFY HR

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Skills Required

Customer Service, M365, Windows Support, Troubleshooting

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Support • Hyderabad / Secunderabad, Telangana, India