Tele Caller

This role is for a Tele Caller who will primarily focus on managing customer queries and promoting products / services. The ideal candidate will be responsible for outbound calling, providing advisory services, and ensuring customer satisfaction through professional and empathetic communication.

Key Responsibilities

• Make outbound calls to promote products and services.
• Provide advisory services via phone to customers.
• Handle incoming calls with professionalism .
• Respond to customer inquiries via phone, email, or chat.
• Resolve customer complaints promptly and provide appropriate solutions.
• Maintain accurate records of customer interactions.
• Ensure customer satisfaction and build strong relationships.
• Escalate unresolved issues to the appropriate internal teams.
• Provide feedback on the efficiency of the customer service process.

Requirements

Preferred Skills

Benefits

Skills Required

Outbound Calls, Professionalism, Advisory Services, Complaints Handling, Record Keeping, Customer Satisfaction, Computer Skills, Communication Skills