Application Tech Support Practitioner / Service Desk Manager

Roles and Responsibilities : -

Deliver Level 1 (L1) Technical Support through the IT Service Desk, ensuring timely resolution of user issues.

Troubleshoot and resolve technical problems efficiently, providing clear guidance to end users.

Accurately log and document all client interactions, issues, and resolutions within the ITSM tool to maintain comprehensive records.

Collaborate proactively with team members to enhance service delivery and elevate the overall client experience.

Take ownership of assigned tasks and work independently, progressing towards becoming a Subject Matter Expert (SME).

Actively participate in team discussions, sharing insights and contributing to continuous improvement initiatives.

Contribute to identifying and implementing effective solutions for work-related challenges.

Assist in developing and refining support processes to streamline operations and improve service quality.

Provide training, mentorship, and guidance to junior team members, fostering a positive and collaborative team environment.

Skills Required

It Service Desk, Servicenow, Trouble Shooting