Apparel Group - IT Support Engineer - Ticketing System

Duties / Areas of Responsibility :

• Provide technical assistance and support for incoming queries and issues related to computer systems & software.
• Handle Tier 1 help desk escalations through tickets or phone.
• Follow up on outstanding requests and ensure timely resolution.
• Logging customer / employee queries and analyzing call logs to spot trends and underlying issues.
• Escalating IT issues to Level 2 support as and when required.
• Installation and configuration of Software / Hardware.

Skill Set :

Preferred Qualifications :

Others :

Your working hours will be 9 hours a day (including 1 hour break) and you are likely to be working on day or night shifts depending on the roster.

(ref : hirist.tech)