Deal SAAS- Pre and Post Sales : : US MNC : : Night Shift

Key Responsibilities :

• Provide consultative support to Sales Representatives on Deal Desk processes via email, video conference, internal messaging tools, and CRM cases / service tasks.
• Offer operational and administrative support to Sales Representatives.
• Monitor Deal Desk case queues, maintaining case SLAs, and handling requests as defined in scope.
• Follow up with Sales Representatives to retrieve required information for timely case resolution in line with company sales policies.
• Work across NAMER, FMEAL, or APAC time zones as needed.
• Collaborate with cross-functional teams to resolve complex cases.
• Build and maintain strong relationships and communication with Sales Team, in-house Global Deal Desk Team, and other cross-functional teams.
• Educate Sales Representatives on processes and best practices in partnership with the in-house Deal Desk team to improve performance and free up sales capacity.
• Manage escalations for Deal Desk case inquiries by prioritizing urgent cases.
• Provide support to team members with onboarding, day-to-day training, and problem-solving.

Preferred Qualifications :

Skills Required

Sales Operations, Contract Management, Sla Management